Jessica Imelli

• Responsible for attracting, engaging, developing and retaining community associates necessary to provide high quality care and personalized services to our residents, while minimizing the use of premium labor.
• Support Executive Director in driving profitable growth and complying with operational and regulatory requirements.
• Ensured effective communication with associates, residents,families, vendors, and other visitors to the community.
• Ensured that residents are properly billed for services provided and leads the timely collections of receivables
• Responsible for overseeing payroll process to ensure associates are paid correctly.
• Ensured that vendor invoices are billed appropriately and are processed for payments on a timely basis.

• Assisted in management oversight of 103 unit assisted living and memory care community.
• Anticipated and established resources and infrastructure to achieve strategic goals.
• Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
• Built, maintained and implemented organizational systems to achieve optimal performance.
• Recruited, trained and developed administrative team to support corporate growth and objectives.
• Supervised medicine technicians, caregivers, department managers and concierge team.
• Arranged pre-admission tours for prospective families to reduce the anxiety of admission.
• Communicated with residents with compassion while keeping medical information private.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Led and motivated employees through supervision, training and coaching on duties and daily operational activities.
• Implemented new hire training to further develop skills and initiate discussions on task prioritization.
• Participated in meetings with department heads to discuss census information, admissions and discharges for residents
• Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
• Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
• Developed policies to align procedures with assisted living strategic initiatives and complied with statutory, regulatory, state and federal guidelines.

• I was promoted to Executive Director as our community underwent an ownership change from Brookdale to Pegasus.
• I flourished in this role and made necessary changes and adjustments for the new organization
• Arranged pre-admission tours to families to lessen anxiety of admission.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
• Supervised staff roster of 60 employees, delivering consistent coaching and mentoring to improve job efficiency.
• Optimized case and clinical management and recommended plans to improve safety and health programs.
• Oversaw clinic financial management, recruitment and human resources.
• Trained and qualified staff per board requirements as well as national, state and local regulations.
• Recruited and hired intelligent clinical and administrative staff to bolster the skill set of an already talented team.
• Oversaw clinical programs and developed and initiated policies and procedures to standardize delivery of care.

• I completed the State of Nevada's BELTCA Program and received my Residential Facility Administrator License in 2018.

● Directed and oversaw office personnel activities. ● Supervised concierge team, of 5 -member team. ● Conducted staff performance evaluations to monitor progress and individual skills.

● Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.

● Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.

● Replenished office supplies, placing new orders for restocking to maintain inventory.

● Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

● Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

• I was promoted to Assistant Executive Director and continued to fulfill the Memory care Director role
• I acted as Interim Health and Wellness Director
• Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
• Personally provided prospective residents and families tours of the memory care unit, answering questions about services and facility.
• Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
• Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
• Facilitated peer-to-peer conflict resolution.
• Directed daily operations at community caring for more than 30 individuals.
• Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
• Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
• Trained and qualified staff per board requirements as well as national, state and local regulations.

• I returned to the Gardnerville, Nevada community in 2010 as a Senior Caregiver/Med Tech.
• I further developed my skills and experience and was promoted to Memory Care Activity Director.
• I was quickly promoted to Memory Care Director where I directly managed Memory Care associates and continued to fulfill all activity director roles.
• Developed and implemented programs to improve memory care services.
• Conducted assessments of residents' cognitive abilities and behavior.
• Trained staff on dementia-related topics such as communication techniques, safety protocols, and end-of-life care.
• Collaborated with families to develop individualized care plans for residents.
• Promoted the facility's memory care services through public outreach initiatives.
• Provided guidance to clinical staff members on best practices for handling difficult behaviors associated with dementia.
• Facilitated weekly meetings between family members, healthcare providers, and other stakeholders involved in resident care.
• Created an environment that supported socialization among residents living in the memory unit.
• Implemented strategies to reduce stress levels among residents living in the memory unit.
• Responded promptly to emergency situations involving residents living in the memory unit.
• Served as a liaison between families and local Alzheimer's support groups.
• Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
• Maintained communication and transparency with governing boards, department heads and medical staff.

• I transferred to Seattle with Merrill Gardens where I worked as a receptionist for a few months until an opening for Senior Caregiver/Med Tech was available which I then filled
• Maintained clean and well-organized environment for client happiness and safety.
• Improved patient outlook and daily living through compassionate care.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Followed care plan and directions to administer medications.
• Aided with mobility and independence for disabled individuals and continually monitored safety.

• Beginning my career with Merrill Gardens as a caregiver and quickly earned a promotion to senior caregiver
• Assisted in the development of individualized plans of care for residents according to their needs.
• Provided leadership and guidance to Caregivers, ensuring proper care of elderly patients.
• Assisted residents with activities of daily living such as bathing, dressing and grooming.
• Administered prescribed medications on a timely basis following care plan instructions.