Jessica Indalecio
Modesto ,CA
Summary
Dedicated Health Service Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
24
24
years of professional experience
Work History
Health Service Representative
Santa Clara County
05.2023 - Current
- Assisted new and existing patients with scheduling primary care and OBGYN appointments for 9 different clinics.
- Improved patient satisfaction by providing timely and accurate health information and resources.
- Assisted patient's with sending messages to health care providers.
- Redirected patients to correct departments such as Radiology, Lab, Pharmacies and specialty departments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Office Specialist II
Santa Clara County
09.2022 - Current
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Kept reception area clean and neat to give visitors positive first impression. Interacted with customers in-person to provide information. Registered patients for COVID-19 and MPOX vaccinations. Performed excellent customer service.
Receptionist
Beyond Prosthetics
01.2020 - 02.2020
- Appointment scheduler for new and existing patients approximately 20-25 patients per day
- Verified medical insurances for new and returning patients
- Prepared patient charts for next day
- Called and verified patient appointments for next day visits
- Cleaned and prepared exam room for next patient
- Collected copays and payments on past due balances
Relocation Consultant/Customer Service Representative
All Pro Movers
03.2011 - 09.2013
- Answered multiple phone lines for approximately 100-150 customers daily
- Performed all customer service duties
- Assisted clients in booking & un-booking moving reservations
- Assisted in obtaining Certificates of Insurance for establishments/buildings in which clients moved in or out of
- Assisted customers with ordering of any professional packaging materials that may be needed
- Confirm reservations
- Follow up with prospective clients
- Provide moving rates and details
- Customer Service
- Assisted clients with professionally packing their personal belongings on move date
Medical Receptionist
Berryhill Medical Plaza
06.2004 - 08.2009
- Prepared patient charts for the next day
- Posted DX: codes at the end of each day
- Performed injections for Flu, Depo-Provera, Vitamin B12 & B6
- Made daily bank deposits
- Cleaned/Disinfected and prepared exam room for next patient
- Took patient vitals for history & physical forms
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Maintained current and accurate medical records for patients
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
- Supported office staff and operational requirements with administrative tasks
Frontend Service Clerk
Costco Wholesale
07.2001 - 04.2004
- Processed approximately 150-200 customers daily
- Processed members orders with efficiency & excellent customer service
- Received accurate payments of goods including checks, debit & credit cards
- Assisted cashier assistant in transferring items as to not miss merchandise
- Excellent team leader skills
- Performed inventory on all merchandise
- Returned go-backs at end of each night
- Maintained and organized service reception area and checkout counters.
- Maintained excellent attendance record, consistently arriving to work on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
Education
High School Diploma -
Pioneer High School
San Jose, CA06.2002
Skills
- Greeting Visitors
- Patient Records Gathering
- HIPAA Guidelines
- Customer Service
- Data Entry
- Appointment Scheduling
- Telephone Etiquette
- Typing and Filing, Reminder Calls, Patient Callbacks
- Medical Terminology Knowledge
- Patient Referral
- Insurance Verification
Contact
San Jose, California 95123
Education
San Jose, CA
Timeline
Health Service Representative
Santa Clara County
05.2023 - Current
Office Specialist II
Santa Clara County
09.2022 - Current
Receptionist
Beyond Prosthetics
01.2020 - 02.2020
Relocation Consultant/Customer Service Representative
All Pro Movers
03.2011 - 09.2013
Medical Receptionist
Berryhill Medical Plaza
06.2004 - 08.2009
Frontend Service Clerk
Costco Wholesale
07.2001 - 04.2004
High School Diploma -
Pioneer High School
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