Jessica Inrachavongsa
Burlington,IA
Summary
Enthusiastic individual with 13 years of financial services experience and supervising. Hoping to combine organizational skills, knowledge of finance and excellent customer service skills to a new career. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Branch Supervisor
Central Bank
Des Moines, IA
02.2021 - Current
- In charge of Branch operations
- Manages, coaches, and directs work of branch retail staff
- Assisting customers with financial needs.
- Developed and implemented strategies to increase customer satisfaction, improve operational efficiency, and reduce costs.
- Provided leadership in creating a positive work environment while ensuring compliance with all company policies.
- Established and built customer relationships through targeted outreach and initiatives.
Personal Banker II
Central Bank
Des Moines, Iowa
10.2020 - 02.2021
- Assist Branch manager with day-to-day branch operations
- Expedite loan products and process applications
- Delegate work for other when manager is away
- Mentor and train other employees on new bank policies and procedures.
Personal Banker
Central Bank
Des Moines, Iowa
04.2017 - 10.2020
- Assisted customer in opening and managing their bank accounts and other products
- Resolved issues with banking services and accounts
- Presented financial products and services to existing and prospective customers.
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Cross-sold banking products such as credit cards, loans and investments.
Customer Service Rep
Central Bank
Des Moines, Iowa
04.2011 - 01.2017
- Demonstrated excellent customer service skills
- Processed transactions for customers
- Promoted and referred bank products and services
- Researched and resolved customer issues
- Advocator of bank policies and procedures.
Education
Associates Degree - Business Administration
AIB College of Business
05.2012
Diploma -
Mediapolis High School
05.2010
Skills
- Planning
- Organizing
- Communication
- Leadership
- Knowledgeable
- Problem Solving
- Microsoft Products
- Employee Scheduling
- Sales Promotions
- Staff Training and Development
- Recruitment and hiring
- Relationship Building
- Employee Development
- Branch Operations Management
- Performance Reviews
- Relationship building and management
- Operations Management
- Product Training
- Banking
- Excellent time management skills
Certification
- Notary Public
- NMLS
Timeline
Retail Branch Supervisor
Central Bank
02.2021 - Current
Personal Banker II
Central Bank
10.2020 - 02.2021
Personal Banker
Central Bank
04.2017 - 10.2020
Customer Service Rep
Central Bank
04.2011 - 01.2017
Associates Degree - Business Administration
AIB College of Business
Diploma -
Mediapolis High School