Jessica Irwin
Tawas City,MI
Summary
Dynamic and results-driven professional with experience at Homepoint, excelling in meeting deadlines and accuracy in loan audit. Ability to enhance customer satisfaction through effective teamwork and brand awareness. Proficient in Microsoft applications, I consistently achieve goals while fostering a positive work environment.
Overview
2
2
years of professional experience
Work History
Apparel Associate
Walmart
07.2024 - 03.2025
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Restock merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with customers to assist in selecting and locating merchandise.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
Co-Owner
Uncle Ducky's Inflatables LLC
08.2022 - 06.2024
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of appointments.
- Collaborated with co-owner on strategic planning for day-to-day operations, company policies & procedures, upcoming appointments/events, and organized inventory.
- Improved customer satisfaction by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Developed a marketing strategy to attract new customers and expand geographically.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
PCCD Analyst
Homepoint Financial
10.2020 - 06.2022
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Expedited loan closings through effective coordination with title companies, attorneys, appraisers, inspectors, and other involved parties.
- Maintained strict compliance with federal regulations and company policies throughout the mortgage application process.
- Collaborated with brokers to gather required documentation, ensuring a smooth loan origination process.
- Provided support to sales teams by preparing accurate loan estimates for prospective clients, effectively promoting mortgage products.
- Streamlined data-entry procedures for increased accuracy in client files, ensuring organized record-keeping systems were maintained at all times.
- Continuously improved personal proficiency in mortgage software applications through ongoing professional development and training opportunities.
- Ensured timely completion of post-closing tasks such as fund disbursements, document recording, and file archiving.
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
Certified Pharmacy Technician
Gilbert's Drug Store
09.2015 - 07.2020
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Communicated directly with doctors offices via telephone, fax and email.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Calculated dosage, filled prescriptions, and prepared prescription labels.
Education
Associate of Applied Science - Electronics Engineering
ITT Technical Institute
Houston, TX09-2002
Skills
- Store maintenance
- Fashion trends
- Brand awareness
- Stock replenishment
- Friendly and helpful
- Inventory and stocking
- Retail metrics and goals
- Loss prevention
- Microsoft applications proficiency
- Customer assistance
- Information analysis
- Teamwork and collaboration
Timeline
Apparel Associate
Walmart
07.2024 - 03.2025
Co-Owner
Uncle Ducky's Inflatables LLC
08.2022 - 06.2024
PCCD Analyst
Homepoint Financial
10.2020 - 06.2022
Certified Pharmacy Technician
Gilbert's Drug Store
09.2015 - 07.2020
Associate of Applied Science - Electronics Engineering
ITT Technical Institute
Similar Profiles
Anna Marie CasinovaAnna Marie Casinova
Associate at WalmartAssociate at Walmart
Ashley LawrenceAshley Lawrence
Order Filler at WalmartOrder Filler at Walmart
Charitha VemulaCharitha Vemula
Retail Associate (Part-Time) at WalmartRetail Associate (Part-Time) at Walmart
Felicia MaxwellFelicia Maxwell
Fashion Team Associate at WalmartFashion Team Associate at Walmart
John KimballJohn Kimball
Associate at Taco BellAssociate at Taco Bell