Jessica Isbell
Little Rock,AR
Summary
Motivated individual with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
7
7
years of professional experience
Work History
Fields Operations Specialist
Pinecrest Funeral Home
Bryant, AR
01.2020 - 03.2023
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered phones and directed customer inquiries to the appropriate staff member.
- Maintained filing system, both electronic and hard copy.
- Organized office supplies inventory and placed orders when necessary.
- Assisted with data entry projects and created spreadsheets for tracking purposes.
- Provided administrative support to management team members.
- Developed new filing systems to improve organization of documents.
- Generated reports and presentations using Microsoft Office programs such as Word, Excel, and PowerPoint.
- Greeted visitors in a professional manner and provided assistance as needed.
- Managed calendar appointments for executive staff members.
- Performed light bookkeeping tasks such as coding invoices or processing payments.
- Scanned documents into digital format using specialized software applications.
- Provided technical support to employees on computer-related issues.
- Updated contact databases with changes in employee information.
- Monitored stock levels of office supplies and reordered items when necessary.
- Ensured that all office areas were clean, organized, and properly maintained at all times.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated communication between customers, sales representatives, warehouse personnel, and vendors regarding order status.
- Processed incoming orders from customers via phone, fax or email.
Customer Service Representative
Teletech Customer Care Management
Jonesboro, AR
01.2016 - 12.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Valley View High School
Jonesboro, AR01-2011
Skills
- Work Order Management
- Asset Management
- Field Operations
- Data Collection
- Experience in leadership
- Time Management
- Problem-solving abilities
- Business Development
- Excellent Communication
- Goal Setting
- Task Prioritization
- Organizational Skills
- Decision-Making
- Relationship Building
- Multitasking
- Site Inspections
- Operating systems
- Documentation filing
- Policy Implementation
- Staff Training and Development
- Performance Evaluations
Reference
- Lisa Gilbert (501) 231-9387
- Feleshia Levisee (501) 350-6126
- Steven McConkie (501) 428-3717
- Charlette Drennan (770) 547-8271
Timeline
Fields Operations Specialist
Pinecrest Funeral Home
01.2020 - 03.2023
Customer Service Representative
Teletech Customer Care Management
01.2016 - 12.2017
Valley View High School