Jessica Isbell
Little Rock,AR
Summary
Motivated individual with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
7
7
years of professional experience
Work History
Fields Operations Specialist
Pinecrest Funeral Home
Bryant, AR
01.2020 - 03.2023
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered phones and directed customer inquiries to the appropriate staff member.
- Maintained filing system, both electronic and hard copy.
- Organized office supplies inventory and placed orders when necessary.
- Assisted with data entry projects and created spreadsheets for tracking purposes.
- Provided administrative support to management team members.
- Developed new filing systems to improve organization of documents.
- Generated reports and presentations using Microsoft Office programs such as Word, Excel, and PowerPoint.
- Greeted visitors in a professional manner and provided assistance as needed.
- Managed calendar appointments for executive staff members.
- Performed light bookkeeping tasks such as coding invoices or processing payments.
- Scanned documents into digital format using specialized software applications.
- Provided technical support to employees on computer-related issues.
- Updated contact databases with changes in employee information.
- Monitored stock levels of office supplies and reordered items when necessary.
- Ensured that all office areas were clean, organized, and properly maintained at all times.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated communication between customers, sales representatives, warehouse personnel, and vendors regarding order status.
- Processed incoming orders from customers via phone, fax or email.
Customer Service Representative
Teletech Customer Care Management
Jonesboro, AR
01.2016 - 12.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Valley View High School
Jonesboro, AR01-2011
Skills
- Work Order Management
- Asset Management
- Field Operations
- Data Collection
- Experience in leadership
- Time Management
- Problem-solving abilities
- Business Development
- Excellent Communication
- Goal Setting
- Task Prioritization
- Organizational Skills
- Decision-Making
- Relationship Building
- Multitasking
- Site Inspections
- Operating systems
- Documentation filing
- Policy Implementation
- Staff Training and Development
- Performance Evaluations
Reference
- Lisa Gilbert (501) 231-9387
- Feleshia Levisee (501) 350-6126
- Steven McConkie (501) 428-3717
- Charlette Drennan (770) 547-8271
Timeline
Fields Operations Specialist
Pinecrest Funeral Home
01.2020 - 03.2023
Customer Service Representative
Teletech Customer Care Management
01.2016 - 12.2017
Valley View High School
Similar Profiles
Savannah StoneSavannah Stone
Apprentice Funeral Director and Embalmer at Shelton-hunt Funeral Home Funeral HomeApprentice Funeral Director and Embalmer at Shelton-hunt Funeral Home Funeral Home
Colton MattocksColton Mattocks
Assistant to the Funeral Director at Cunningham Funeral Home, Inc. Funeral HomeAssistant to the Funeral Director at Cunningham Funeral Home, Inc. Funeral Home
Kyle WrightKyle Wright
Funeral Services Professional at Trinity Chapel Funeral Home & Stinson Funeral HomeFuneral Services Professional at Trinity Chapel Funeral Home & Stinson Funeral Home
Austin CroffordAustin Crofford
Consultant at Mens WearhouseConsultant at Mens Wearhouse
Wilson CastilloWilson Castillo
Owner at Castillo Concrete Pool and SpaOwner at Castillo Concrete Pool and Spa