Jessica Israel
HOLTSVILLE
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
JBBQ & Shabu Shabu
06.2022 - Current
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Correctly calculated inventory and ordered appropriate supplies.
Server
Cajun Claws
09.2019 - 01.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Seasonal Server
Seasonal
06.2019 - 10.2021
- Louie’s Prime Steak and Seafood
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Part Time Server
The Roslyn Hotel
01.2019 - 09.2019
Banquet Server
08.2018 - 01.2019
Server
Coogans Restaurant
11.2016 - 01.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
In Room Dining Server/Restaurant Server
Hyatt Regency Long Island at Wind Watch Golf Club
11.2014 - 11.2015
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Addressed any guest complaints promptly, resolving issues professionally and courteously.
- Developed strong relationships with repeat guests, providing consistent quality service during each stay.
Education
Bachelor of Science - Hotel And Restaurant Management
Mariners Polytechnic College
Panganiban Drive Naga City Philippines03.2013
Skills
- Schedule Coordination
- Customer Engagement
- Staff Management
- Inventory control and record keeping
- Point of Sale (POS) system operation
- Staff Scheduling
- Passion for customer satisfaction
- Customer loyalty
Certification
Suffolk County Department of Health Services: Food Manager's Certificate
References
- Carmela Narvaja, JBBQ and Shabu Shabu Manager, 631-553-2756
- Peter Walsch, Manager/Owner, Coogans Restaurant, 4015 Broadway, New York, 212 928 1234
Timeline
Restaurant Manager
JBBQ & Shabu Shabu
06.2022 - Current
Server
Cajun Claws
09.2019 - 01.2022
Seasonal Server
Seasonal
06.2019 - 10.2021
Part Time Server
The Roslyn Hotel
01.2019 - 09.2019
Banquet Server
08.2018 - 01.2019
Server
Coogans Restaurant
11.2016 - 01.2019
In Room Dining Server/Restaurant Server
Hyatt Regency Long Island at Wind Watch Golf Club
11.2014 - 11.2015
Bachelor of Science - Hotel And Restaurant Management
Mariners Polytechnic College
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