Tara Payne
Manchester,TN
Summary
Results-driven Quality Professional with 16 years of expertise in managing cross-functional teams to exceed customer expectations. Successfully led initiatives for ISO certification and implemented quality management practices that significantly improved customer satisfaction and operational efficiency.
Overview
24
24
years of professional experience
Work History
Customer Quality Engineer Supervisor
Mahle Thermal Systems
Murfreesboro, USA
07.2024 - Current
- Managed 10 associates to achieve and exceed customer quality requirements.
- Led cross-functional teams to implement process improvements and resolve key quality issues.
- Supported PPAP readiness and change management activities for ISO certification.
- Facilitated new model readiness to ensure compliance with industry standards.
- Developed and established incoming inspection standards for material compliance.
- Perform GD&T analysis, moisture analysis and CMM analysis
- Schedule and perform requalification test per the Customer Specific Requirements
Customer Quality Engineer
Mahle Thermal Systems
Murfreesboro, USA
10.2021 - 07.2024
- Prepared 8 D’s, 5 whys, and root cause analyses to effectively address and resolve quality issues.
- Conducted capabilities studies, gauge repeatability and reproducibility analyses, and product evaluation studies to enhance quality assurance.
- Collaborated with various departments to identify and implement methods for quality improvements.
- Developed and maintained p-pap submission documents to ensure compliance with customer requirements.
- Issue quality alerts as needed for customer concerns.
- Execute changes related to change management.
Quality Manager
Kasai North America
Manchester, USA
08.2016 - 09.2021
- Manage 42 associate at various levels to ensure all customer requirements are meet and/or exceeded.
- PPAP Readiness, Change Management, ISO Certification Support, New Model Readiness, Problem Solving, CFT lead for Process Improvements.
Quality Engineer
Kasai North America
Manchester, USA
08.2011 - 07.2016
- Prepare PPAP, Establish AQL, 8D Layered Process Audits Control Plans, 5S, New Product Launches, Root Cause Analysis, testing reliability.
Operations Manager
Payne’s Farm
Decherd, USA
01.2002 - 08.2011
- Coordinate shipments of cattle and feed for 1000+ head.
- Responsible for analyzing stock market to maximize profit returns.
- Responsible for animal welfare and health per government regulations.
Education
Bachelors of Science - Animal Science, Business Management
Middle TN State University
Murfreesboro, TN12-2001
Associates of Science - Accounting/Business Management
Motlow State Community College
Tullahoma, TN12-1999
Skills
- Product quality planning
- Quality auditing
- Raw material testing and analysis
- Lean quality tools
- Process improvement
- Root cause analysis
- Poka-yoke (error proofing)
- Data analysis
- Scrap reduction
- Microsoft Project, Excel, and PowerPoint
Timeline
Customer Quality Engineer Supervisor
Mahle Thermal Systems
07.2024 - Current
Customer Quality Engineer
Mahle Thermal Systems
10.2021 - 07.2024
Quality Manager
Kasai North America
08.2016 - 09.2021
Quality Engineer
Kasai North America
08.2011 - 07.2016
Operations Manager
Payne’s Farm
01.2002 - 08.2011
Bachelors of Science - Animal Science, Business Management
Middle TN State University
Associates of Science - Accounting/Business Management
Motlow State Community College