Jessica Lamon
Goose Creek,SC
Summary
Veteran Multi Store Leader with top-level skills in external and internal customers . Likeable personality and customer-focused background coupled with expertise in profit building. Ready to tackle new challenges and build success with exciting organization.
Overview
21
21
years of professional experience
Work History
Director of Store Operations
Drybar Charleston, LLC
10.2018 - Current
- Executed proof of concept strategic initiatives for future goals.
- Implemented new coaching process and identified poor work habits to improve effectiveness.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Reduced operational risks while organizing data to forecast performance trends.
- Increased profits by assessing effectiveness of labor reports and p&l reports.
Store Manager
Bluemercury
08.2016 - 10.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Analyzed and interpreted store trends to facilitate planning.
- Developed new store location from ground up by hiring and training efficient team.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Store Manager
Ulta Beauty Inc.
06.2013 - 08.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
District Manager
Man Alive-Finish Line
01.2012 - 05.2013
- Built positive and productive relationships with store and field leadership.
- Supervised 10 locations to enforce high-quality standards of operation.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Improved operational standards, personnel moves, and merchandising strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Held weekly meetings with store managers to identify techniques to overcome sales obstacles.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
Area Manager
Bath And Body Works, Limited Brands
02.2007 - 01.2012
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Supervised 3 location managers and managed 18 team members, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Oversaw budget planning, strategy development, community outreach for organization.
- Exceeded sales forecast figures by +13% to LY regularly through superior customer care.
District Manager
DEMO/Pacific Sunwear Division
04.2001 - 03.2007
- Built positive and productive relationships with store and field leadership.
- Supervised 13 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Modeled best practices for sales and customer service.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
Education
High School Diploma -
La Maddalena, ItalyMilitary
La Maddalena, Italy1997
Skills
- Finance and Accounting Oversight
- Retail Sales Customer Service
- Business Leadership
- Records Organization and Management
Timeline
Director of Store Operations
Drybar Charleston, LLC
10.2018 - Current
Store Manager
Bluemercury
08.2016 - 10.2018
Store Manager
Ulta Beauty Inc.
06.2013 - 08.2016
District Manager
Man Alive-Finish Line
01.2012 - 05.2013
Area Manager
Bath And Body Works, Limited Brands
02.2007 - 01.2012
District Manager
DEMO/Pacific Sunwear Division
04.2001 - 03.2007
High School Diploma -
La Maddalena, ItalyMilitary
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