Jessica Jackson
Los Angeles,CA
Summary
Committed transportation is professional, providing updated and accurate route information to assist passengers. Strong commitment to safety demonstrated through an exceptional driving record and seven years of experience in Bus Driver roles. Qualified Bus Driver aiming to fulfill supervisor role. Well-versed in maintaining efficient route times while retaining a diligent focus on safety. A solid foundation of knowledge and experience, mastery of DOT regulations and safety protocols. Committed transportation is professional, providing updated and accurate route information to assist passengers. Strong commitment to safety demonstrated through an exceptional driving record and 7 years of experience in Bus Driver roles. Operative professional with a solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Case Manager
Path
Los Angeles, CA
07.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Transportation Coordinator
WLCAC
06.2022 - 06.2023
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Provided timely transportation of diverse clients to healthcare facilities.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- I have determined the most effective mode and routing of materials to customer locations and company facilities.
- I resolved maintenance and repair issues for vehicles and equipment.
- I researched affordable transportation methods and performed safety audits on equipment.
- I trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assigned and dispatched drivers on loads
Bus Driver/Fixed Route
- Excellent customer service skills
- Arrived at timed location at a timely manner
- Issued transfers and day passes
- Assisted wheelchair passengers with proper securement.
Customer Service/Cashier
- Greeted customers and assisted with their orders
- Scheduled client appointments, followed directions
- Respected customers providing excellent customer service to encourage return visits.
Shuttle Driver
The Parking Spot
10.2016 - 01.2017
- Transported customers to and from the lax airport.
- Operated with safety and skill to avoid accidents and delays.
- I maintained a clean and neat shuttle for passenger comfort.
- Drove a 40-passenger shuttle bus to and from the terminal.
- I completed regular inspections, maintenance actions, and essential equipment repairs to keep equipment operating at peak levels.
Cashier
02.2015 - 01.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- I worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $300 or more per shift.
Bus Driver
National/Alamo Rent A Car
06.2017 - Current
- I have transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of buses for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain a good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting the bus to promote passenger safety.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained CA driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
- Followed schedules precisely to completely daily routes.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
- Protected passengers from harm and bus from excess damage by complying with traffic regulations.
- Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
- Helped elderly passengers or those with limited mobility enter and exit the bus.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Assisted passengers with moving and securing baggage.
- Adapted travel plans to account for serious accidents and other problems rendering certain streets impassible.
- Inspected emergency equipment and verified safe working orders for student and driver use.
- Obeyed federal, CA, and local traffic laws and regulations to enable safe transportation outcomes for participants.
Bus Driver
First Transit
01.2017 - 06.2017
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of buses for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain a good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting the bus to promote passenger safety.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Inspected emergency equipment and verified safe working orders for student and driver use.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Complied with personal grooming and conduct guidelines and regulations to promote a high standard of professionalism.
- Followed schedules precisely to complete daily routes.
- Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Checked vehicle daily for maintenance needs, handled standard upkeep, and reported serious concerns to the supervisor.
- Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
- Protected passengers from harm and bus from excess damage by complying with traffic regulations.
- Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Helped elderly passengers or those with limited mobility enter and exit the bus.
- Assisted passengers with moving and securing baggage.
- Adapted travel plans to account for serious accidents and other problems rendering certain streets impassible.
Bus Driver
MV Transportation
05.2013 - 10.2014
- I have transported passengers safely along prescribed routes according to tight schedules.
- Inspected emergency equipment and verified safe working orders for student and driver use.
- Complied with personal grooming and conduct guidelines and regulations to promote a high standard of professionalism.
- Followed schedules precisely to complete daily routes.
- Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Helped elderly passengers or those with limited mobility enter and exit the bus.
- Assisted passengers with moving and securing baggage.
- Conducted pre-trip inspections of buses for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain a good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting the bus to promote passenger safety.
Food Service Worker
Dulans Soul food Kitchen
01.2012 - 05.2013
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at the counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as a backup.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Security Guard/Office Assistant
PGP
03.2009 - 09.2009
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Patrolled and monitored premises in company vehicles, on bicycles, and on foot.
- Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem-solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Food Service Worker
LAUSD
10.2008 - 12.2008
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at the counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies for expected customer loads.
- Strictly followed sanitation and food safety guidelines required by regulatory agencies and companies.
Waitress
Akee Bamboo
04.2007 - 07.2007
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- I used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for the host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Suggested appropriate food and drink pairings increase per-ticket sales.
Education
Bachelor of Arts - Psychology
California State University - Dominguez Hills
Carson, CA 08.2022 - Current
Associate of Arts - Psychology
Los Angeles Southwest College
Los Angeles, CA 08.2021 - 06.2022
Associate of Arts - Liberal Arts And General Studies
Los Angeles Southwest College
Los Angeles, CA 08.2021 - 06.2022
Associate of Arts - Interdisciplinary Studies
Los Angeles Southwest College
Los Angeles, CA 08.2021 - 06.2022
GED -
LAUSD
Los Angeles, CA 01.2011 - 05.2011
Skills
- Basic driving skills of a 40 foot coach,skills of a shuttle bus, knowledge of pre-tripping a bus, Use of GPS
- System, Computer literate in
- Microsoft Office Suite, Excellent customer service skills
- Vehicle Inspection
- DOT Standards
- Local Street Knowledge
- Local Traffic Laws
- Bus Inspections
- Route Following
- Transportation Regulations
- Safety Protocols
- Safe Transporting
- Navigation and Road Safety
- Two-Way Radio Operation
- Passenger Interaction
- Route Schedule Adherence
- Defensive Driving
- Safety Practices
- Air Brake Certification
- Passenger Assistance
- Daily Logs
- Public Transit Operations
- Bus Driving
- Microsoft Office
- Mobile Devices
- Communication and Interpersonal Skills
- Biohazardous Waste Disposal
- Tires and Brakes Inspections
- Transportation Logs
- Route Correction
- Customer Satisfaction
- Operational Procedures
- Accident Reports
- Vehicle Safety and Maintenance
- Safety standards
- Routing plans
- CDL Class a License
- Situational Awareness
- Delay Reporting
- Defensive Driving Practices
- Van and Shuttle Operation
- Collect Payments
- Social Work
- Case Management Tracking
- Annual Case Reviews
- Case Conferences
- Community Resources
- Clients Rights
- Conflict Resolution
- Monitoring Visits
- Medication Side Effect Knowledge
- Case Planning and Management
- MS Office
- Multitasking and Organization
- Verbal and Written Communication
- Case Notes
- Client Empowerment
- Financial Support
- Reading Comprehension
- Interdisciplinary Collaboration
- Income Verification
- Data Entry and Analysis
- Telephone Etiquette
- Psychiatric Review
- Program Eligibility
- Team Meetings
- Interdisciplinary Care
- Educational Strategies
- Onsite Facility Touring
- Alcohol and Substance Abuse
- Documentation
Timeline
Case Manager
Path
07.2023 - Current
Bachelor of Arts - Psychology
California State University - Dominguez Hills
08.2022 - Current
Transportation Coordinator
WLCAC
06.2022 - 06.2023
Associate of Arts - Psychology
Los Angeles Southwest College
08.2021 - 06.2022
Associate of Arts - Liberal Arts And General Studies
Los Angeles Southwest College
08.2021 - 06.2022
Associate of Arts - Interdisciplinary Studies
Los Angeles Southwest College
08.2021 - 06.2022
Bus Driver
National/Alamo Rent A Car
06.2017 - Current
Bus Driver
First Transit
01.2017 - 06.2017
Shuttle Driver
The Parking Spot
10.2016 - 01.2017
Cashier
02.2015 - 01.2017
Bus Driver
MV Transportation
05.2013 - 10.2014
Food Service Worker
Dulans Soul food Kitchen
01.2012 - 05.2013
GED -
LAUSD
01.2011 - 05.2011
Security Guard/Office Assistant
PGP
03.2009 - 09.2009
Food Service Worker
LAUSD
10.2008 - 12.2008
Waitress
Akee Bamboo
04.2007 - 07.2007