Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Jessica Jackson

Fort Worth,TX

Summary

Passionate and hardworking Certified Apartment Manager with proven success in improving property operations and problem solving. Highly proficient in building lasting relationships with team members, key decision makers, and residents to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Property Manager

Olympus Property
12.2021 - Current
  • Enhanced property occupancy rates by implementing strategic revenue plans and conducting weekly market analyses.
  • Coached on-site teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
  • Recommended training opportunities for staff, promoting professional growth and fostering cohesive team environment.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
  • Performed diligent screening processes for prospective tenants to maintain high-quality communities that attracted premium rental rates.
  • Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
  • Prepared reports on occupancy, delinquency, budget variance and make-readies on monthly basis.
  • New hire onboarding, terminations, performance evaluations and staff coaching to maintain top property operations.
  • Developed annual operating budgets and managed property according to approved budgeted parameters.

Training Ambassador

Olympus Property Management
01.2020 - Current
  • Delivered exceptional customer service while fostering positive learning environment.
  • Maintained accurate records of mentee progress, providing timely feedback and support for continued growth.
  • Maximized training impact by tailoring content to suit diverse learning styles and preferences of each mentee.
  • Promoted culture of continuous learning by continuing to be valuable resource beyond formal training curriculum.
  • Championed company values and policies, ensuring mentees developed strong understanding of Olympus expectations and culture.

Assistant Property Manager

Olympus Property
11.2019 - 12.2022
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both residents and property management team.
  • Organized community events to foster positive relationships between residents and build sense of community within property.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Generated professional networks by engaging in professional, industry organizations.

Assistant Property Manager

Olympus Property
05.2018 - 11.2019
  • Maintained accurate records of all transactions, ensuring timely and accurate month end reporting.
  • Verified tenant incomes and other information before accepting applications
  • Served as point-of-contact between residents and business manager thereby effectively managing daily concerns or inquiries.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Completed final move-out walk-throughs with tenants to identify required repairs and process final account statements.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Oversaw monthly collections and maintained high payment rates through consistency and building positive relationships with tenants.

Marketing Ambassador

Olympus Property
03.2018 - 03.2019
  • Selected to work alongside Marketing team to develop expertise in marketing knowledge and trends; peer-to-peer advisor for marketing technologies and program rollouts
  • Participated in enhanced social media and ILS training to gain significant reputation management and social media management experience
  • Increased brand awareness by assisting with implementation of creative marketing campaigns and system rollouts, including Knock
  • Boosted social media presence with regular updates, engaging content, and timely responses to inquiries.
  • Assisted in development of marketing materials to support property takeovers.
  • Participated in regular training sessions to stay current on industry trends, emerging technologies, and best practices in marketing communications.
  • Responded to on-site Google reviews promptly and professionally to increase customer satisfaction and retention.

Leasing Consultant

Olympus Property
06.2017 - 05.2018
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Provided exceptional customer service, addressing inquiries in timely manner to maintain positive relationships with tenants.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.

Leasing Professional

Bell Partners
03.2017 - 06.2017
  • Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect's needs.
  • Participated in regular training sessions to stay updated on industry trends and best practices in property management.
  • Contributed ideas during team meetings that led to innovative solutions for improving overall operational efficiency.
  • Maintained excellent and up-to-date records of leasing activity, resident correspondence, community knowledge and knowledge of competitors
  • Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
  • Organized community events to foster positive living environment for all residents.

Education

BBA - Business

University of Central Arkansas
Conway, AR

Skills

  • Avid Learner
  • Servant Leader
  • Resourceful; Quick Study
  • Champion of Company Values
  • Passionate about building individuals, teams, and organizations
  • Exemplary Customer Service Skills
  • Excellent Written and Verbal communication skills
  • Team Leadership
  • Staff Training and Development
  • Recruiting/Onboarding
  • Group Discussion Facilitation
  • Public Speaking
  • Team Building
  • Continuous Improvement
  • Employee Motivator and Guidance
  • Problem-Solving
  • Relationship Building
  • Project Implementation
  • Employee Performance Reviews
  • Financial budgeting and reporting
  • Occupancy Management
  • Time management abilities
  • Educational Support
  • Workshop/Event Planning
  • CapEX Improvements
  • Loan Processing

Certification

  • Certified Apartment Portfolio Supervisor, candidate 2024
  • Certified Apartment Manager, 2021 - Current
  • Certified Apartment Leasing Professional, 2018 - Current


Affiliations

  • Fort Worth Apartment Association - Membership Committee, 2024
  • Fort Wort Apartment Association - Community Service Committee, 2024
  • Fort Worth Apartment Association - Business Exchange Committee, 2024
  • Apartment Association of Greater Dallas - Education Committee, 2022 - 2023
  • Apartment Association of Tarrant County - Next Gen Committee, 2019 - 2021

Timeline

Property Manager

Olympus Property
12.2021 - Current

Training Ambassador

Olympus Property Management
01.2020 - Current

Assistant Property Manager

Olympus Property
11.2019 - 12.2022

Assistant Property Manager

Olympus Property
05.2018 - 11.2019

Marketing Ambassador

Olympus Property
03.2018 - 03.2019

Leasing Consultant

Olympus Property
06.2017 - 05.2018

Leasing Professional

Bell Partners
03.2017 - 06.2017

BBA - Business

University of Central Arkansas

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Jessica Jackson