Jessica Jackson
Monkey Island,OK
Summary
Responsible bartender skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
8
8
years of professional experience
Work History
Bartender/Server
The Regatta on Grand Lake
Grove, OK
01.2021 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Cocktail Server/Gaming Bartender
Cherokee Casino
Grove, OK
12.2022 - 05.2023
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Maintained accurate cash handling practices while efficiently serving customers.
- Communicated with patrons to offer friendly service and determine needs.
- Took drink orders from tables and bar area and relayed to bartenders.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Provided exceptional service to high volume of daily customers.
- Prepared and served alcoholic beverages in accordance with company standards.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
Clerk/Paraprofessional
Grove Public Schools
Grove, OK
01.2021 - 08.2021
- Supplied one-on-one attention to each student during group activities.
- Communicated and collaborated well with educators from various grade levels.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Planned and led activities to develop students' physical, emotional and social growth.
- Assisted children at stations during small-group learning periods.
- Provided classroom support throughout planned instruction and individual lessons.
- Served as classroom aide to teachers and worked one-on-one with special needs students age 3 to 8.
- Established and communicated lunchroom rules and monitored and enforced proper and respectful lunchroom behavior.
- Managed lunchroom budget, food acquisition, food preparation and serving, as well as physical lunchroom facility.
- Created and implemented menus based on nutritional standards and student preferences from surveys administered.
- Applied positive reinforcement to redirect negative behaviors.
- Customized small group and individual classroom activities based on differentiated learning needs.
Camp Counselor, Summer Sports, Seasonal
Camp Sonshine - Nebraska
Firth, NE
05.2018 - 08.2020
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Arranged decorations, equipment and site resources to facilitate various entertaining activities for campers.
- Watched over swimmers to respond quickly to distress situations.
- Observed sections of assigned water zone of responsibility.
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
- Adhered strictly to emergency action plans.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Adhered to equipment and apparel standards to promote safety and fair play and made new equipment orders when appropriate.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Established professional relationships with team members and coaches.
- Coordinated fundraising events to raise money for sports equipment and travel expenses.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
Server
Logan Bar and Grill
Logan, KS
01.2016 - 09.2019
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Assisted cook team by preparing sandwiches and salads.
- Unloaded food and supplies from delivery trucks to appropriate storage locations.
- Restocked beer and liquor regularly and after special events.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Maintained detailed inventory of bar supplies and stocked work areas.
Education
Bachelor of Science - Psychology
Mid-America Christian University
Oklahoma City, OK12-2025
Marine Biology
College of The Florida Keys
Key West, FLSkills
- Documentation and Reporting
- Creative and Energetic
- Time Management
- Suggestive Selling
- Beverage Preparation
- Payment Processing
- Professional Appearance
- Bar service preparation
- Menu knowledge
- Maintaining a clean bar
- Proficient in mixology
- Responsible Alcohol Service
Additional Information
Held Certificates of the Following:
1. CPR
2. First Aid
3. Lifeguard
4. Swim Instructor
5. Scuba
Timeline
Cocktail Server/Gaming Bartender
Cherokee Casino
12.2022 - 05.2023
Bartender/Server
The Regatta on Grand Lake
01.2021 - Current
Clerk/Paraprofessional
Grove Public Schools
01.2021 - 08.2021
Camp Counselor, Summer Sports, Seasonal
Camp Sonshine - Nebraska
05.2018 - 08.2020
Server
Logan Bar and Grill
01.2016 - 09.2019
Bachelor of Science - Psychology
Mid-America Christian University
Marine Biology
College of The Florida Keys
Similar Profiles
Colleen RengersColleen Rengers
Insurance Specialist at Grand Lake EyecareInsurance Specialist at Grand Lake Eyecare
Nicholas BirdsongNicholas Birdsong
General Manager at Grand Lake CasinoGeneral Manager at Grand Lake Casino
Meredith SutherlandMeredith Sutherland
Marina Dock Hand at The Grand Lake MarinaMarina Dock Hand at The Grand Lake Marina