Jessica Jackson
Hartford,CT
Summary
A versatile specialist who excels in delivering the right tools, resources and support - at the right time - with little or no direction. Able to anticipate an individual’s needs and then respond in a decisive, impactful manner. An unflappable problem solver who juggles multiple assignments simultaneously and works with confidence and ease in even the most challenging, fast-paced environments. Highly regarded for consistent ability to apply sound judgment, emotional intelligence and decorum to sensitive, confidential and unpredictable situations. Great organizational skills. Known to be well organized with effective multitasking and prioritizing skills. Computer Skills: Word, Excel, PowerPoint, Outlook, Therap, Therapy Notes, PowerSchool, and Google docs.
Overview
11
11
years of professional experience
Work History
Lead Student Engagement Specialist
Weaver High School
Hartford, CT
07.2022 - Current
- Set goals and deadlines for the department
- Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.
- Instructing and training staff members on proper procedures
- Provide crisis intervention to students when difficult situations occur at schools
- Confer with parents or guardians, teachers, administrators, and other professionals to discuss children's progress, resolve behavioral, academic, and other problems, and to determine priorities for students and their resource needs
- Prepare tables, graphs, fact sheets, and written reports summarizing research results
- Assess clients' cognitive abilities and physical and emotional needs to determine appropriate interventions
- Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping
- Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures
- Keep records or prepare reports for owner or management concerning visits with clients.
PCA
Allied Community
Manchester, CT
04.2018 - Current
- Maintained accurate records of client progress and services rendered, effectively communicating any modifications in client condition to the supervisor
- Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services
- Instruct and advise clients on issues, such as household cleanliness, utilities, hygiene, and nutrition
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
- Develop plans for programs or services.
DSW 1
DDS State of Connecticut
Cromwell, CT
12.2019 - 03.2022
- Assess clients' cognitive abilities and physical and emotional needs to determine appropriate interventions
- Develop and implement behavioral management and care plans for clients
- Keep records or prepare reports for management concerning visits with clients
- Conducted home visits and attended group meetings to inform individuals about agency services, requirements, and procedures.
- Collaborated with superiors to address any identified problems or issues
- Taught life skills and strategies to clients and their families
Mailroom Supervisor DSO program
Whole Life Inc
East Hartford, CT
06.2017 - 11.2018
- Ensured proper addressing, accurate postage, and suitable condition of items for processing
- Transported sorted mail and parcels to designated areas following established procedures
- Affix postage to packages or letters by hand, or stamp materials, using postage meters
- Demonstrated proficiency in both manual and machine-based methods for envelope handling
- Provided guidance and oversight to a diverse workforce consisting of employees, professional staff members, and dedicated volunteers.
- Call-In orders and organize file system by date and/ alphabetical order.
Administrative Assistant
B-Healthy
Bloomfield, CT
01.2013 - 10.2014
- Complete intake processes for new families, ensuring timely visitation coordination with DCF case managers
- Organized and generated client files for new and current customers
- Managed phone calls by promptly taking accurate notes for the owner.
- Fax, copy, email and scanner management
- Schedule and assist new applicants with interviews and job applications
Education
Bachelor of Arts - Organizational Leadership
Charter Oak State College
New Britain, CT05-2025
AS - Drug and Alcohol Rehab Counselor
Manchester Community College
01.2022
HS Diploma - General Studies
Windsor High School
Skills
- Computer Literate
- Office Support
- Event Coordination
- Community Planning
- Crisis Management
- Team Leadership
- Customer Service
- Service Improvement
- Customer Engagement
- Personal Development
- Time Management
- Curriculum Trainer
- Team Building
- Collab with Community Resources
- Organization
- Research
- Teamwork
- Creativity
Timeline
Lead Student Engagement Specialist
Weaver High School
07.2022 - Current
DSW 1
DDS State of Connecticut
12.2019 - 03.2022
PCA
Allied Community
04.2018 - Current
Mailroom Supervisor DSO program
Whole Life Inc
06.2017 - 11.2018
Administrative Assistant
B-Healthy
01.2013 - 10.2014
Bachelor of Arts - Organizational Leadership
Charter Oak State College
AS - Drug and Alcohol Rehab Counselor
Manchester Community College
HS Diploma - General Studies
Windsor High School
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