Jessica Jackson
Parkville,Maryland
Overview
22
22
years of professional experience
Work History
Installations Coordinator
Home Depot Install Services
Baltimore, Maryland
05.2016 - Current
- Initiated and maintained regular communication with customers across the installation life cycle.
- Facilitated customer satisfaction from the point of sale through follow-up services and provided ongoing support for job-related issues.
- Communicated and coordinated with internal and external branch partners throughout the organization, including the Branch Support Center, installers, and sales team.
- Assisted in supporting branch operation and efficient movement of jobs.
- Facilitated efficient intake and management of all open jobs across the install life cycle, reviewed paperwork for accuracy, worked with customers to collect payments, scheduled pre-installation inspections, and processed labor bills for 3rd party providers.
- Managed service requests, ordered necessary materials, and scheduled services with the customer.
- Resolved issues related to installation processes in a timely manner while minimizing disruption to customers' operations.
- Provided assistance in troubleshooting any problems encountered during the install process.
- Reviewed all invoices related to installation projects for accuracy before submitting for payment approval.
- Worked closely with authorities to obtain permits and resolve site issues.
- Planned and directed site installation work and engineering activities to get equipment and controls set up and verified.
- Communicated with distributors to acquire necessary equipment for projects.
Temporary Office Assistant
Randstad
Baltimore, Maryland
01.2014 - 03.2016
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, and filing paperwork.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Answered and directed phone calls to appropriate staff members.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Maintained confidentiality of sensitive information and documents.
- Reviewed files, records and other documents to obtain information or respond to requests.
Administrative Specialist
Institutes for Behavior Resources, Inc.
Baltimore, Maryland
10.2008 - 04.2013
- Coordinated the recruitment function including posting, advertising, interviewing, testing, verifying references and credentials, selecting, pre-employment drug screening and criminal background checks
- Maintained record keeping of personnel files in an organized and secure manner to safeguard confidentiality and in compliance with regulatory agencies
- Prepared Employment Status and Change Notice forms (ESCN) to implement changes to employment status, position changes, employee demographics and salary and process through required approval levels
- Conducted new employee orientation and ensures the completion of required employment paperwork and that orientation and training checklist is completed timely
- Prepared and faxes applicant reference forms to include employment, education and credentials
- Conducted exit interviews, compile results and make recommendations for improvements to appropriate parties
- Supervised the administrative clerical support and billing staff and ensures adequate coverage of these functions at all times
- Prepared paperwork for new hire insurance enrollment (Life, LTD, STD, AFLAC and 403b)
- Collected time sheets, calculates, screen for appropriate use of leave with supporting leave request forms, obtains required signatures and forwards to supervisor for review
- Prepared and review purchase requisitions with supporting documentation to initiate the purchase of needed items and obtains required advance approval authority in accordance with IBR Finance policies and procedures
- Maintained program and vendor files in an organized and secure manner to safeguard confidentiality of all program records
- Monitored the completion of performance evaluations and provides administrative review and recommendation for development, training, disciplinary action and/or termination
- Maintained and monitored inventory of supplies and equipment
Office Assistant
Institutes for Behavior Resources, Inc.
Baltimore, Maryland
03.2003 - 10.2008
- Provided clerical support to program staff in the areas of word processing, data entry, copying, faxing and filing
- Maintained active and inactive patient file rooms, filed patient chart information, and purged aged inactive patient records according to patient record keeping requirements
- Prepared discharged patient files and filed in the inactive patient file room
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, Arizona04.2012
Skills
- Coordinating staff trainings
- Personnel records management
- Field support
- Workload Management
- Deadline-oriented
- Scheduling Coordination
- Material ordering
- Customer Service
- MS Office
- Strong oral and communication skills
- Exceptional customer service skills
Accomplishments
- Being the Wave 4 captain in charge of training my fellow associates on navigating our new operating system.
- Initiated and facilitated the first ever Patient Advisory Committee (PAC) that effectively provided a medium for patients to express concerns and opinions regarding the program’s policies and regulations and empowered them with a means to specific actions.
References
- Melva Williams, HR Generalist, 410-496-6384, melvawms@aol.com
- Angela Ross, Receptionist, 443-224-8778 Cell, 410-752-6080 ext. 100, aross@ibrinc.org
References
References available upon request.
Timeline
Installations Coordinator
Home Depot Install Services
05.2016 - Current
Temporary Office Assistant
Randstad
01.2014 - 03.2016
Administrative Specialist
Institutes for Behavior Resources, Inc.
10.2008 - 04.2013
Office Assistant
Institutes for Behavior Resources, Inc.
03.2003 - 10.2008
Bachelor of Science - Business Management
University of Phoenix
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