Jessica Jackson
Newnan,GA
Summary
Dynamic professional with proven adaptability and a strong work ethic, excelling in roles at Olive Garden Restaurant. Demonstrated expertise in guest relations and enhancing customer satisfaction. Recognized for team collaboration and exceptional service, seamlessly integrating new employees and fostering positive experiences.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Olive Garden Restaurant
09.2019 - Current
- Worked as a Server, Bartender, To-Go Specialist, and Service Professional.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Substitute Teacher, K-12
Kelly Educational Staffing
08.2020 - 05.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Education
Associate of Applied Science - Business
West Georgia Technical College
La Grange, GA05-2025
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Phone Etiquette
- Cash handling proficiency
- Food allergy awareness
- Guest Relations
- Point of sale systems
- Adaptability and Flexibility
Timeline
Substitute Teacher, K-12
Kelly Educational Staffing
08.2020 - 05.2022
Front of House Employee
Olive Garden Restaurant
09.2019 - Current
Associate of Applied Science - Business
West Georgia Technical College
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