JESSICA JACKSON
La Marque
Summary
Responsible and hardworking warehouse Assembler who can collaborate with a team and produce quality work on tight deadlines. Assembler with 3 years experience in plastics manufacturing and warehouses. Proficient in blueprint interpretation. Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences.5 years experience serving up to 10 dinner guests at an upscale mexican restaurant. I am very dependable and hard working i give a 110% AT EVERYTHING I DO.
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
26
26
years of professional experience
Work History
Server
IHOP- Landry's
Galveston
02.2015 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area throughout shifts.
- Took accurate orders and communicated them clearly to kitchen staff.
- Processed payments efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Resolved customer complaints swiftly to enhance dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Pre Planning Advisor
Service Corporation International
10.2014 - 01.2014
- I helped families pre plan there funeral and cemetery arrangments
Operator/ quality control
3D plastics
Gladewater
05.2011 - 01.2013
- Built containers and pack parts in accordance with detailed packing specifications.
- Verified part numbers and placed parts in appropriate shipping containers.
- Recognized and reported defective material and equipment to shift supervisor.
- Assembled compressors using Work Center Instructions (WCI), Piping and Instrumentation instructions (P and I), Wiring Diagram (WD), Bill of Material (BOM) and assembly drawings.
- Observed all safety policies and procedures
- Closely inspected parts to ensure they were clean and free of contaminants.
- Disassembled, reassembled and corrected changeover.
Manager
Roberts grocery
Gladewater
09.2007 - 12.2011
- Exceeded company objectives with excellent results.
- Hired and trained staff.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
Manager
Lupes Mexican restaurant
Longview
03.2004 - 09.2007
- Hired and trained staff.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Strengthened company's business by leading implementation of sales.
Waitress
Lupes Mexican restaurant
Longview
06.2000 - 12.2004
- Folded napkins throughout the day to maintain an adequate supply.
- Routinely carried large loads of dishes to kitchen for washing.
- Maintained clean dining room, lobby and service areas at all times.
- Maintained high standards of cleanliness and sanitation.
- Served beverages, breads and butter and replenished items as necessary.
- Stocked and maintained cleanliness of stations.
- Quickly set up and cleared tables and stocked all service stations.
- Bussed and reset tables and kept dining room and work areas clean.
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
- Sorted, soaked and washed flatware.
- Routinely removed trash and debris from restaurant.
- Consistently kept kitchen areas clean and free of debris and water.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
- Effectively listened to, understood and clarified guest concerns and issues.
- Assisted co-workers whenever possible.
- Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
- Resolved guest complaints quickly and efficiently.
- Received frequent customer compliments for going above and beyond normal duties.
- Provided friendly and attentive service.
Education
GED -
Gladewater high / santa fe high school
Gladewater, TXSkills
- Expert in mechanical assembly
- Cash handling expert
- Small parts assembly
- Liquor and smoking laws familiarity
- Skilled in final assembly processes
- Guest relations professional
- Knowledge of metal parts and assemblies
- Flexible schedule capability
- Exceptional interpersonal communication
- High energy
- Effective leader
- Courteous, professional demeanor
- Staff training/development
- Thrives in fast-paced environment
- Employee scheduling
- Organized and efficient server
- Consistently meet goals
- Efficient multi-tasker
- Customer service-oriented
- Organized
- Order processing
- Point of sale operation
- Customer complaint resolution
- Food service management
- Cleanliness maintenance
- Customer relationship management
- Staff training
- Time management
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Adaptability under pressure
- Customer service
- Strong work ethic
- Team member support
- POS operation
- Positive guest interactions
- Calm demeanor
- Food delivery
- Check payment processing
- Upselling techniques
- Table setting knowledge
- Memory retention
- Food safety practices
- Guest engagement
- Inventory management
- Quality control
- Professional appearance
Timeline
Server
IHOP- Landry's
02.2015 - Current
Pre Planning Advisor
Service Corporation International
10.2014 - 01.2014
Operator/ quality control
3D plastics
05.2011 - 01.2013
Manager
Roberts grocery
09.2007 - 12.2011
Manager
Lupes Mexican restaurant
03.2004 - 09.2007
Waitress
Lupes Mexican restaurant
06.2000 - 12.2004
GED -
Gladewater high / santa fe high school