Jessica Jacobs
Camarillo,CA
Summary
Dependable hospitality professional with experience supporting guest services operations and daily front-of-house activities. Known for a strong work ethic, reliability, and a proactive approach, consistently arriving early, prepared, and available to ensure operational success. Skilled in computer applications and management systems to support scheduling, reporting, reservations, and guest service functions. Demonstrates a history of taking on responsibilities across departments to ensure smooth operations and deliver high-quality service. Willing to do all that is necessary to succeed, fulfill duties, and exceed expectations. Organized, service-driven, and committed to creating seamless, positive experiences for guests and staff alike.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Guest Services Manager
Academy Of Magical Arts
10.2017 - 10.2025
Improved administrative and procedural process to maximize accuracy and efficiency.
Management responsibility over events teams and collaboration with marketing department.
Assessed team member performance and developed improvement plans for weak points.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Assist with VIP arrivals, special requests, and guest recognition initiatives.
Assistant Event Coordinator
Buzzhive Productions
12.2015 - 09.2017
Served as point of contact for staff, contractors, vendors, and suppliers.
Managed event logistics, including venue scheduling, accommodations, and menu and beverage offerings.
Selected decor and event materials fitting clients' requests and vision. Also, monitored orders and verified accuracy.
Production Assistant
Base Productions
01.2013 - 10.2014
Identified and set aside equipment in need of maintenance or repair.
Remained alert, active and ready to respond to any request at any time using variety of available resources.
Evaluated film and gave suggestions when asked.
Maintained meticulous organization of filming areas be removing debris and sweeping floors.
Education
Business Administration For Transfer
Ventura College
Ventura, CAHigh School Diploma -
Adolfo Camarillo High School
Camarillo, CA01-2008
Skills
Guest experience management in private club settings
Service recovery and conflict resolution
Staff supervision, training and coaching
Scheduling, payroll support and coverage planning
Front desk and concierge operations
Cross-department coordination (F&B, Events & Security)
Experience with reservation and club management systems (SevenRooms/Triple Seat)
Data entry, reporting and system optimization
Computer programming and basic automation
Complaint handling with discretion and professionalism
Event support and high-profile member assistance
Attention to detail and confidentiality
Certification
CPR Certification - America Red Cross
Timeline
Assistant Guest Services Manager
Academy Of Magical Arts
10.2017 - 10.2025
Assistant Event Coordinator
Buzzhive Productions
12.2015 - 09.2017
Production Assistant
Base Productions
01.2013 - 10.2014
Business Administration For Transfer
Ventura College
High School Diploma -
Adolfo Camarillo High School