Jessica Jacobson
Encino,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Personal Assistant
Stay Interesting
Los Angeles, CA
01.2018 - Current
- Organized travel arrangements, including flights, accommodations, and transportation.
- Managed office supplies inventory and placed orders when necessary.
- Processed invoices related to business expenses incurred by the executive team.
- Arranged conference calls with remote employees or clients located outside of local area.
- Performed calendar management and scheduling of appointments for the executive.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Coordinated meetings between internal departments and external partners.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Maintained confidential files related to personnel records or other sensitive information.
- Screened telephone calls and inquiries and directed as appropriate.
- Made travel arrangements for employee trips and conferences.
- Maintained clerical correspondence via email and phone.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Booked flights, hotel accommodations and ground transportation for smooth business travel.
Executive Accounting Assistant
BBMG
Woodland Hills, CA
04.2015 - 01.2019
- Maintained accurate records of all accounting activities such as journal entries and account reconciliations.
- Assisted in the preparation of monthly financial statements for management review.
- Monitored daily cash balances and prepared bank deposits accordingly.
- Assisted in preparation of financial statements, budgets, cash flow projections, and other reports as needed.
- Ensured compliance with applicable laws, regulations, standards, and internal policies related to accounting operations.
- Set up meeting and event logistics for senior management and updated calendars.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
District Manager
Portofino
Beverly Hills
10.2014 - 03.2015
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Actively recruited and trained qualified professionals for all spa positions.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Mentored team members by demonstrating best practices for sales and customer service.
District Manager
European Wax Center
Los Angeles, CA
02.2012 - 10.2014
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Identified opportunities for process improvement across multiple locations within the district.
- Developed positive relationships with clients to encourage repeat business.
- Ensured that all work areas were kept clean and tidy at all times.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Organized promotional events in order to drive sales volume in the district's stores.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
District Manager
Ziba Beauty
Los Angeles, CA
02.2008 - 02.2012
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Identified opportunities for process improvement across multiple locations within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Organized promotional events in order to drive sales volume in the district's stores.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Education
BBA - Business Administration And Management
Santa Monica College
Santa Monica, CA01-2008
BBA - Business
Los Angeles Pierce College
Woodland Hills, CA01-2004
Skills
- Business Administration
- Office & Staff Management
- Training staff
- Calendar & Schedule Management
- Customer Service
- Accounting
- Professional and mature
- Strong Problem Solver
- Appointment Setting
- Payroll
- Administrative Support
- Travel Arrangements
- Travel Coordination
- Personal Correspondence
- Client & Guest Relations
- Client satisfaction
- Proper phone etiquette
- Appointment Scheduling
References
References available upon request.
Timeline
Personal Assistant
Stay Interesting
01.2018 - Current
Executive Accounting Assistant
BBMG
04.2015 - 01.2019
District Manager
Portofino
10.2014 - 03.2015
District Manager
European Wax Center
02.2012 - 10.2014
District Manager
Ziba Beauty
02.2008 - 02.2012
BBA - Business Administration And Management
Santa Monica College
BBA - Business
Los Angeles Pierce College
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