Jessica Jacquet
Lancaster,PA
Summary
Go-getter candidate eager to utilize analytical and research skills. Adept at case management, event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of behavioral and communications industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Social Media Manager
Sunny Co
01.2022 - Current
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Collaborated with team members to develop creative campaigns for social media platforms.
Family Wellness Case Manager
CHI St. Joseph Children's Health
09.2019 - 05.2023
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Assisted families with case management needs in order to access behavioral programs and services needed for their children through health insurance benefits for children (Medicaid, CHIP and Commercial Insurance).
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assisted with the completion of HR paperwork
Community Support Coordinator
Keystone Human Services
01.2019 - 11.2019
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Participated in community events and activities to increase awareness of available social services.
- Assisted in implementation of community support services in alignment with needs.
- Aided in identification of individuals and families in need of social services to provide benefits and resources.
- Maintained professional and productive working relationships with community leaders and organizations to promote teamwork and boost rapport.
DSS Service Coordinator
PA Health Management
02.2016 - 11.2018
- Assisted participants in gaining access to needed specialty waiver service, MA State Plan services and other medical, social and educational services regardless of funding source
- Determined eligibility for the specialty services and ensure that services follow waiver guidelines to meet participants' needs, goals, and outcomes
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Therapeutic Staff Support
Youth Advocate Programs
08.2015 - 02.2016
- Provided one-on-one assistance to children with mental and behavior disorders in school, home and community settings
- Documented patient information, treatment plans, and patient responses.
- Delivered brief interventions to help clients develop healthy coping skills.
- Tracked progress according to goals for interventions.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
Student Staff Assistant
Bloomsburg University
08.2013 - 05.2015
- Facilitated and proctored workshops for the leadership certification program
- Maintained daily operation of the center through various administrative duties
- Assisted with the implementation of the Husky Student Leadership Conference 2014-2015.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
Intern, Mental Health Association
Bloomsburg, PA
01.2015 - 04.2015
- Assisted with individual and group therapy sessions at Geisinger Bloomsburg Hospital Psychiatric Unit and participated in group activities with the patients
- Volunteered at various outpatient centers and held activities for patients
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelors of Arts in Psychology - Psychology
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2015
Skills
- Photo and Video Editing
- Content Development
- SEO Optimization
- Analytics and Reporting
- Promotional Campaigns
References
Available Upon Request
Minor
French
Campus Activities
- French Club, President, Spring 2013, Fall 2014
- DASL- Developing Ambitious Student Leaders, Spring 2014, Spring 2015
- Vice Versa- Modeling and dance troupe, Fall 2011, Spring 2015
- Impact- Christian organization, Spring 2013, Fall 2014
- Bloomsburg University Gospel Choir, Fall 2013, Spring 2015
- Helping Professions Living and Learning Community, Summer 2011, Spring 2014
Honors And Certifications
- Twenty-four hours of service for DASL
- Leadership Level 1, 2 and 3 Certificate
- Board of Governors Scholarship
- Service Key Award
Volunteer Experience
- Volunteered at the Bloomsburg Christian Church Nursery and the Magic Carpet preschool and Balanced Care Nursing Home
- Tutored children at the Women's Center through the Developing Ambitious Student Leaders (DASL)
- Food gathering- From dining facilities for distribution to Bloomsburg Homeless Shelters
- Tree planting- In downtown Bloomsburg, PA with the Helping Professions Living and Learning Community
- The Big Event with Community Government Association
Certification
- Adult and Pediatric CPR/AED Training - 12/15/2022-12/15/2024
- Autism, Youth Advocate Program/Keystone Human Services - 2015-2019
- MANDT training- 2015
- Crisis Prevention (CPI) Training- 2021-2022
- Certified Virtual Assistant, UDemy- 2021
Languages
English
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Professional Working
Timeline
Social Media Manager
Sunny Co
01.2022 - Current
Family Wellness Case Manager
CHI St. Joseph Children's Health
09.2019 - 05.2023
Community Support Coordinator
Keystone Human Services
01.2019 - 11.2019
DSS Service Coordinator
PA Health Management
02.2016 - 11.2018
Therapeutic Staff Support
Youth Advocate Programs
08.2015 - 02.2016
Intern, Mental Health Association
Bloomsburg, PA
01.2015 - 04.2015
Student Staff Assistant
Bloomsburg University
08.2013 - 05.2015
Bachelors of Arts in Psychology - Psychology
Bloomsburg University of Pennsylvania
Similar Profiles
JAY JUVINARYJAY JUVINARY
Caregiver at Sunny MountainCaregiver at Sunny Mountain
SIDNEY CHAVEZSIDNEY CHAVEZ
Door Sales Representative at Solar, Always Sunny SolarDoor Sales Representative at Solar, Always Sunny Solar
Davaa ChimedtserenDavaa Chimedtseren
Owner/ Esthetician at Sunny Day SpaOwner/ Esthetician at Sunny Day Spa
Yasser Acosta-RábagoYasser Acosta-Rábago
Machine Operator at Y&S CandiesMachine Operator at Y&S Candies
Jordan EckmanJordan Eckman
Pharmacy Manager at Rite AidPharmacy Manager at Rite Aid