Jessica Jaeger
ACCOUNTING ASSISTANT
Mission,TX
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations, achieving a 15% sales increase at Healthcare Services Group. Known for expertise in accounts receivable and accounts payable, coupled with strong performance management skills. Recognized for meticulous attention to detail and robust problem-solving abilities, particularly demonstrated during tenure at Capitol Federal Bank. Committed to leveraging financial acumen to drive operational efficiency and contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Capitol Federal Bank
Derby, Kansas
05.2024 - 09.2024
- Answering incoming customer contacts, verify identity and determine the need(s) of the caller and minimize the customer's time and effort in resolving their need(s)
- Perform teller functions - Transfer of funds, loan payments, stop payments, close and reorder debit cards, and transaction disputes, etc
- All while assuring the customer needs are met with a polite, professional friendly manner
- Assist other department and branches with customer support
- Identify, explain cross sell value of products/services that may be beneficial to the customer
- Effectively analyze contacts needs to provide efficient and accurate service using various computer computer systems to aggregate information necessary
- Perform other duties as assigned
- Participate in proactive team efforts to achieve departmental and company goals
- Must comply wit current applicable laws, and bank polices, practices and procedures
- Report all unsafe activities to supervisor or Human Resources
Accounting Assistant
Arrow Wrecker Service
Wichita
02.2022 - 10.2023
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Maintained clean and organized files by keeping accounts payable records up-to-date
- Analyzed financial discrepancies and provided solutions for accurate financial records
Account Manager
Healthcare Services Group
Wichita
12.2019 - 02.2022
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Oversaw new business development to generate sales leads, negotiate client pricing, and forecast revenue.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Set clear sales goals to identify activities and behaviors to advance the sales process and close deals.
- Managed over 50 customer calls per day.
- Increased sales by 15%.
- Developed and implemented strategies to increase client retention.
- Facilitated client satisfaction and renewed customer relations to drive growth
- Developed and maintained strong working relationships with professionals within assigned territory
Assistant Community Manager
RHP Properties
Wichita
12.2018 - 12.2019
- Received and processed resident payments, and updated system accounts with latest information
- Increased office organization by creating filing systems and managing confidential information carefully
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
- Worked with maintenance staff to complete timely repairs and enhancements
- Collected rental payments from residents and kept meticulous records of delinquent accounts
- Evaluated property conditions and recommended improvements
- Managed community within established cost constraints
- Conducted regular inspections to identify needed improvements and maintain highest standards
- Monitored community activities and maintained compliance with relevant laws, regulations and codes
- Implemented property management systems to support community and expertly handle diverse needs
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes
Office Administrative Assistant
Watren Concrete
Commerce City
06.2013 - 12.2018
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction
- Updated reports, managed accounts, and generated reports for company database
- Managed office operations while scheduling appointments for department managers
- Maintained computer and physical filing systems
- Evaluated employee records and productivity and submitted evaluation reports
- Created, maintained and updated filing systems for paper and electronic documents
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Established team priorities, maintained schedules and monitored performance
- Leveraged data and analytics to make informed decisions and drive
- Successfully managed budgets and allocated resources to maximize productivity and profitability
Education
High School Diploma -
Front Range Academy
CO05.2012
Skills
- Performance Management and Evaluations
- Microsoft Office
- Ledger and Journal Entries
- Payment Processing
- Accounts Payable
- Accounts Receivable
- Payroll Operations
- Account Evaluation
- Month-End Documentation
- Monthly Reconciliations
- Month-End Reports
- Expense Account Management
- AR and AP Expertise
References
References available upon request.
Timeline
Customer Service Representative
Capitol Federal Bank
05.2024 - 09.2024
Accounting Assistant
Arrow Wrecker Service
02.2022 - 10.2023
Account Manager
Healthcare Services Group
12.2019 - 02.2022
Assistant Community Manager
RHP Properties
12.2018 - 12.2019
Office Administrative Assistant
Watren Concrete
06.2013 - 12.2018
High School Diploma -
Front Range Academy
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