Summary
Overview
Work History
Education
Skills
Timeline
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Jessica-Jah'Nae StLouis

Covington,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Ranstand Staffing
Covington, GA
05.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assist customers in opening medical leaves.
  • Assist in extending or editing their existing leave.

CVS PHD

Alorica
Covington, GA
11.2022 - 11.2023
  • Assist with customer service duties: answer and return incoming calls from customers.
  • Pharmacy Help Desk.
  • Assist with prior authorizations, overrides, and prescription refills.

Customer Service Representative

Uhaul
Covington, GA
02.2022 - 07.2022
  • Assist with customer service duties: answer and return incoming calls from customers.
  • Assist with price negotiations and invoice discounts.
  • Assist with scheduling reservations for trucks, trailers, Uboxes, etc.
  • Handle incoming and outgoing calls.
  • Assist with refunds and/or VIP discounts.
  • Customer service, resolving issues.
  • Technical Support.
  • Credit Card Payments, refunds, VIPS
  • Credit Card Processing.

Retail Customer Service Representative

Williams Sonoma Home
Covington, GA
09.2021 - 01.2022
  • Assist customer in sales and service.
  • Assisted customers with lost packages, damaged items, and replacements.
  • Assist customers with key rewards, loyalty accounts, certificates, etc.
  • Assisted customers with various transactions, including payments and card updates.
  • Contributed to improving price negotiations, appeasements, and refunds.

CUSTOMER SERVICE

Qualfon USA
Covington, GA
10.2020 - 10.2021
  • Assist customer in sales.
  • Assist customers in making payments, transfers, refunds, etc.
  • Assist with price negotiations.
  • Assist customers in making payments, updating card information, etc.
  • Technical Support.
  • Provided friendly customer service to all guests.
  • Established best practices for customer service initiatives.
  • Developed customer service procedures, policies and standards for customer service department.

Education

High School Diploma -

Penn Foster
Covington, GA
05-2020

Skills

  • Call Management
  • Scheduling
  • Information Security
  • Data Collection
  • Consultative Sales
  • Complaint resolution
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Positive and professional
  • Problem-solving abilities
  • Customer Service
  • Call Center Operations
  • High-energy attitude

Timeline

Customer Service Representative

Ranstand Staffing
05.2024 - Current

CVS PHD

Alorica
11.2022 - 11.2023

Customer Service Representative

Uhaul
02.2022 - 07.2022

Retail Customer Service Representative

Williams Sonoma Home
09.2021 - 01.2022

CUSTOMER SERVICE

Qualfon USA
10.2020 - 10.2021

High School Diploma -

Penn Foster

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Jessica-Jah'Nae StLouis