Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Jessica Jaklich

HAYDEN,ID
Jessica Jaklich

Summary

Motivated professional offering proficiency in data entry combined with strong analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Experienced skip tracer with top-notch follow-through and meticulous attention to detail.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Creative thinking, with strengths in problem solving, increasing efficiency and procedure writing.

Overview

10
years of professional experience

Work History

Numerica Credit Union

Contractor - Collector
12.2022 - Current

Job overview

  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Negotiated with account holders to devise repayment plans.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Processed payments and applied to customer balances.
  • Used skip tracing and other techniques to locate debtors.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used probing techniques to determine debtors' reasons for delinquency.

Self - Living Artistry LLC

Permanent Makeup Artist
01.2022 - Current

Job overview

  • Certified cosmetic tattooing, including eyebrows, eyeliner. areola and scar camouflaging.
  • Maintaining inventory, scheduling clients, maintaining social media presence, advertising, keeping a clean space free of cross contaminants.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Demonstrated and explained use of different beauty products to educate customers.

Real Estate Lender, Freedom Northwest Credit Union

Customer Service
10.2021 - 12.2021

Job overview

  • Communicated with members to ascertain their current credit worthiness and help them choose products best suited for their personal situation.
  • Taking loan applications from members looking to purchase bare land, mobile homes, and residential homes.
  • Calculated interest rates, loan to value ratios, and debt to income ratios.
  • Submitted loan applications to underwriting and providing underwriters with information to help make lending decisions.
  • Ordered title and appraisals, generating loan documents.
  • Communicating regularly with members to keep them up to date and collecting all required documentation from them.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.

Numerica Credit Union

Collector III
08.2017 - 09.2021

Job overview

  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Counseled debtors on payment options and arranged installment agreements.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Negotiated with account holders to devise repayment plans.
  • Experienced in handling all levels of delinquency.
  • 2 years’ experience solely responsible for handling upwards of 20,000 charged off accounts for the credit union.
  • Trained new collections representatives on collections processes and strategies.
  • Revamped and wrote procedures for my roll.
  • Skilled skip tracer, team lead, often fielding questions and taking escalated calls from colleagues.
  • Experienced in working with attorneys in regard to taking legal action and obtaining judgments.
  • Responsible for all delinquent probate cases, filing creditors’ claims, communicating with personal representatives and probate attorneys.

Numerica Credit Union

Teller
03.2015 - 08.2017

Job overview

  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Cross-sold credit cards, loans and other bank products.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.

The Roadhouse

Cocktail Server
08.2014 - 03.2015

Job overview

  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service.
  • Maintained clean and organized bar area.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

The Iron Horse

Server
07.2013 - 08.2014

Job overview

  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

North Idaho College

High School Diploma

University Overview

North Idaho College

GED

University Overview

Skills

  • Correspondence Writing
  • Account Management
  • Team Support
  • Process Optimization
  • Data Entry
  • Skip Tracing
  • Repayment Negotiations
  • Sound Judgment
  • Creative Problem Solving
  • Goal Oriented
Availability
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Quote

“Conformity is the jailer of freedom and the enemy of growth.”
John F. Kennedy

Timeline

Contractor - Collector
Numerica Credit Union
12.2022 - Current
Permanent Makeup Artist
Self - Living Artistry LLC
01.2022 - Current
Customer Service
Real Estate Lender, Freedom Northwest Credit Union
10.2021 - 12.2021
Collector III
Numerica Credit Union
08.2017 - 09.2021
Teller
Numerica Credit Union
03.2015 - 08.2017
Cocktail Server
The Roadhouse
08.2014 - 03.2015
Server
The Iron Horse
07.2013 - 08.2014
North Idaho College
High School Diploma
North Idaho College
GED
Jessica Jaklich