Jessica James
Akron,OH
Summary
Experienced Manager in a variety of jobs and very successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 15 years of progressive leadership experience. Transition is always a sensitive time and I know this based off of experience but it really does not take me much time to get in the swing of things. Every business runs differently and everyone does their paperwork differently but I can understand and adjust quickly.
Overview
14
14
years of professional experience
Work History
Kitchen Manager
The Basement Sports Bar
06.2022 - 01.2024
- Mentored and trained new team members or assigned a trainer on days I was off.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Developed creative weekly specials at an affordable rate.
- Consistently met or exceeded local health department inspection requirements.
- Achieved rapid ticket times during peak service hours by effectively managing workflow.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Purchased food and developed strong vendor relationships.
- Boosted employee morale through recognition of hard work and providing support during challenging situations.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
- Assisted in developing special event menus tailored to meet client needs while adhering closely to predetermined budgets.
- Reviewed and adjusted all training sheets, menus and spec books so that each location was aware and up to date on dishes to stay consistent with each other.
Assistant Manager
Burntwood Tavern
08.2020 - 03.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Supervising Manager
Sheetz
10.2019 - 09.2020
- Supervised staff during scheduled shifts. Mainly over night.
- Checked-in deliveries.
- Created prep lists for morning shift to work on for the entire day and my days off.
- Trained new hires, as well as assigning trainers for new hires.
- Cooked and worked on register when busy.
Cook
Country Club Of Hudson
08.2017 - 08.2020
- Pantry station was my designated work area.
- I mainly worked on displays and presentations during catered events.
- Baked all the desserts that were displayed on the menu.
- Assisted in set up and break down for all parties and events,
- Normal work days, pantry was where I made salads, pizzas, appetizers, breads for appetizers, sandwiches, desserts and sides.
- Prepped, opened and closed kitchen.
Kitchen Supervisor
Bombas Tacos And Rum
07.2016 - 11.2018
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Prepared special event menus for catered functions, accommodating dietary restrictions as needed.
- Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
- In charge of off-site events promoting/selling our menu items.
- Prepped, closed and opened kitchen.
- Monitored food preparation, production, and plating for quality control.
Assistant Manager
Dollar General
01.2010 - 12.2013
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and building merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Covered as "acting" General Manager for some locations in the district to allow other locations to be bought and opened.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responsible for store deposit drops at the bank and counts for the safe.
Education
No Degree - Chemistry
Stark State College
Canton, OH02.2025
Skills
- Great customer service
- Quick learner
- Multitasking
- Product Rotation
- Workflow Planning
- Cost Control
- Quality Assurance
- Food Safety
- Supply Ordering
- Scheduling
- Kitchen Staff Coordination
- Problem-Solving
Accomplishments
- Black belt in Tae Kwon Do with a trophy for outstanding student.
- Multiple achievements for employee of the month at different jobs.
- Received an extra grant in college after my first year for holding a 4.0.
- Won extra cash at quarterly meetings for holding number 1 kitchen with COG in the district for the year of 2023.
- Was acknowledged Manager of the month at my last job on our media page.
Affiliations
- Volunteering at my kids school for reading.
- Game nights with friends. (DND, Poker, card/board games, puzzles, etc)
- Church on Sundays with my kids if not conflicted with work.
- Bingo on Tuesday and Wed nights if not conflicted with work.
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Japanese
Elementary
References
References available upon request.
Timeline
Kitchen Manager
The Basement Sports Bar
06.2022 - 01.2024
Assistant Manager
Burntwood Tavern
08.2020 - 03.2022
Supervising Manager
Sheetz
10.2019 - 09.2020
Cook
Country Club Of Hudson
08.2017 - 08.2020
Kitchen Supervisor
Bombas Tacos And Rum
07.2016 - 11.2018
Assistant Manager
Dollar General
01.2010 - 12.2013
No Degree - Chemistry
Stark State College
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