Jessica James
Houston,TX
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
13
13
years of professional experience
Work History
Supervisor
At Home Health Care
Phoenix, AZ
02.2022 - 10.2024
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Insurance Verification Specialist III
Kelsey-Seybold Clinic
Pearland, TX
05.2017 - 01.2022
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
Phlebotomy Team Lead
BPL Plasma
Houston, TX
01.2012 - 03.2017
- Directed and coordinated the work of phlebotomists to ensure efficient department operations.
- Provided training, mentoring and coaching to new team members in order to ensure compliance with established policies and procedures.
- Maintained accurate records of patient specimens collected and processed during shift.
Education
Associate of Science - Nursing
Chamberlain University
Downers Grove, IL06-2019
Skills
- Strategic Planning
- Business Development
- Data Analytics
- Operations Management
- Staff Management
- Schedule development
Timeline
Supervisor
At Home Health Care
02.2022 - 10.2024
Insurance Verification Specialist III
Kelsey-Seybold Clinic
05.2017 - 01.2022
Phlebotomy Team Lead
BPL Plasma
01.2012 - 03.2017
Associate of Science - Nursing
Chamberlain University
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