Jessica James

• Served as a reliable point of contact for clients and customers, providing exceptional service while addressing their needs efficiently.
• Streamlined office processes by implementing efficient filing systems and organizational techniques.
• Reduced errors in data entry tasks by maintaining high attention to detail and accuracy.
• Maintained confidentiality of sensitive information, adhering to privacy policies and procedures.
• Collaborated with colleagues on projects, contributing valuable input for improved outcomes.
• Increased productivity by prioritizing tasks and multitasking effectively in a fast-paced environment.
• Facilitated smooth interdepartmental communication through timely report submissions ensuring faster response times.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Input data into spreadsheets and databases.
• Reviewed files, records and other documents to obtain information to respond to requests.

** This position was an on call position over several years, with other office positions inbetween working with this company.

• Enhanced public safety by efficiently dispatching emergency services to incidents.
• Participated in ongoing professional development, staying up-to-date on best practices for police communications procedures.
• Increased efficiency through continuous evaluation of communication protocols, identifying areas for improvement.
• Navigated complex database systems with ease, ensuring prompt access to vital information during time-sensitive events.
• Contributed to a reduction in crime rates by liaising effectively between officers and the community they serve.
• Provided timely assistance to citizens in distress, utilizing empathy and active listening skills.
• Safeguarded sensitive information by adhering strictly to confidentiality guidelines and established security measures.
• Handled non-emergency calls professionally, directing callers towards appropriate resources or departments as needed.
• Conducted regular equipment checks to ensure optimal functionality, minimizing technical issues during operations.
• Improved response times for emergency calls with effective communication and prioritization skills.
• Handled multiple phone lines simultaneously, effectively triaging emergency situations and coordinating responses.
• Managed high-pressure situations calmly, providing accurate information to first responders during critical incidents.
• Supported investigations by providing essential information from dispatcher logs when required.
• Collaborated with other law enforcement agencies for seamless coordination during emergencies and special events.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Used specialized software to track and maintain case incident numbers and logs.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

• Optimized delivery schedules that met or exceeded expectations of clients.
• Played an integral role in the development and implementation of new routing strategies that led to reduced delivery times and increased customer satisfaction.
• Increased overall fleet efficiency with regular review and analysis of key performance metrics, making adjustments to routes or schedules as needed.
• Collaborated with warehouse staff to ensure accurate loading of trucks while minimizing delays in departure times.
• Streamlined communication between drivers, dispatchers, and management through the utilization of advanced routing software and GPS tracking systems.
• Assisted in maintaining a safe working environment by enforcing strict adherence to safety regulations and industry best practices.
• Enhanced customer satisfaction with on-time deliveries by closely monitoring driver progress and providing real-time updates to clients.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Processed required paperwork to expedite handling of shipped and received goods.
• Improved route efficiency by analyzing and optimizing transportation routes for daily deliveries.
• Supported team members during peak periods, ensuring all tasks were completed efficiently and within deadlines.