Jessica James
Centerfield,UT
Summary
Assistant Manager at Dennys Restaurant, excelling in customer service and financial management. Maintained the #1 Denny’s in America for 5 years. Serv-safe certified. Over the last 5 years of being a manager I have learned exceptional customer service skills and also skills on enhancing customer satisfaction. I have showcased exceptional problem-solving and team leadership skills. Committed to driving business growth through strategic planning and effective team motivation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dennys Restaurant
03.2017 - Current
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
Phlebotomy - Nursing
Mountain Land Applied Technical College
Lehi, UT11.2016
High School Diploma - High School
High School Diploma
Payson, UT05.2016
CNA - Nursing
Mountain Land Applied Technical College
Spanish Fork, UT02.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Conflict resolution
- Team building
- Recruiting and interviewing
- Sales growth
- Financial management
- Inventory management
Certification
First aid, CPR, CNA certification, phlebotomist certification, and also earned several certifications in computer technology in high school and middle school. I have the original copies of the certifications.
Timeline
Assistant Manager
Dennys Restaurant
03.2017 - Current
First aid, CPR, CNA certification, phlebotomist certification, and also earned several certifications in computer technology in high school and middle school. I have the original copies of the certifications.
Phlebotomy - Nursing
Mountain Land Applied Technical College
High School Diploma - High School
High School Diploma
CNA - Nursing
Mountain Land Applied Technical College
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