JESSICA JAMES
Philadelphia,PA
Summary
Team Leader experienced in directing activities in a medical setting. Talented at developing strategies, setting goals, and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills. Highly organized and conscientious, bringing strong clinical and administrative skills to manage patient care efficiently. Proficient in performing vital signs, administering injections, and assisting with medical procedures, while ensuring meticulous record-keeping and patient confidentiality. Demonstrates a solid work ethic, with a focus on accuracy and timely completion of tasks.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Penn Medicine
Philadelphia, PA
12.2022 - 11.2023
- Carries out clinician orders and performs or assists with patient care procedures and treatments in a highly structured setting.
- Give patients injections or medications as directed by physicians, and as permitted by state law.
- Complete surgical checklists, and print out consents when a patient is scheduled for surgery.
- Provide safety and comfort to clients.
- Collects various specimens, such as urine and stool, to prepare them for the lab.
- Maintains quality results by following hospital standards.
- Perform administrative duties, including telephone triage and returning patients.
- Answers phone lines, updates medical records, and schedules appointments for patients using EPIC and NETGEN.
- Demonstrate field knowledge through course completion and work-based learning.
- Fax and scan medical records.
- Assistant in various procedures such as pregnancy termination, intrauterine insemination, PAP, loop, hysteroscopy, swab, cystoscope, Botox, and bulk amid.
- Biopsy (EMB, ECC, POLYS).
- Semen analysis, MOCK, FEMVUE, SONOMOCK, IUI, genetic testing.
- Assist with ultrasound, OB scan, and pessary cleaning.
- Autoclave (sterilizations)
- Inventory rotation.
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height, and weight measurements. Accurately report any abnormalities to the supervising physician.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications, or treatments they are undergoing.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
Senior Engineering Engagement Specialist
Spectrum Community Services
Philadelphia
01.2021 - 09.2022
- Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
- Controlled project costs by administering contracts and approving expenditures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Coached staff on daily performance, and conducted evaluations to constructively address concerns.
- Collected, arranged, and input information into the database system.
- Tracked and analyzed reports to determine needed improvements.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
- Prepared patients for X-rays, electrocardiograms, suture removal, and dressing changes.
- Conducted customer journey mapping to identify touchpoints and opportunities for engagement.
- Performed data analysis and interpretation to track engagement performance, and identify areas for improvement.
Medical Assistant
Albert Einstein Medical Center
Philadelphia, PA
05.2020 - 09.2022
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height, and weight measurements. Accurately report any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring the cleanliness of the room prior to patient arrival.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications, or treatments they are undergoing.
- Stocked supplies and instruments for examination rooms.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Scheduled appointments and maintained patient records.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
Administrative Assistant
KenCrest
Philadelphia
07.2018 - 01.2019
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, and PowerPoint.
- Maintained a database of client contact information with accuracy and attention to detail.
- Monitored daily operations in order to ensure that efficient workflow processes were being followed.
- Maintained calendars and schedules to set appointments for the management team.
- Established professional and collaborative working relationships with company associates and external parties.
- Resolved issues, escalating major conflicts, and concerns to appropriate personnel.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
Medical Assistant Extern
Germantown Pediatrics
Philadelphia
04.2014 - 01.2016
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained client medical history, including medication information, symptoms and allergies.
- Report significant information and changes in patient condition to nurse supervisor.
- Welcomed patients and inquired about wellbeing since last treatment.
- Offered age-appropriate patient care before, during and after exams.
- Balanced, calibrated and recorded appropriate hemodynamic data.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Submitted prescriptions to pharmacy via phone, fax or web.
Education
Certified Medical Assitant -
Kaplan Career Institute
Philadelphia, PA06-2014
Diploma -
Martin Luther King Highschool
Philadelphia, PA06-2013
Skills
- EMR
- CPR
- Customer service
- HIPAA
- Quality Assurance
- Computer Literacy
- Time Management
- Medical terminology
- Clinical documentation
- Electronic health records
- Confidentiality adherence
- Confidential document control
- Office administration
- Organizational skills
- Document and file management
Websites
Timeline
Medical Assistant
Penn Medicine
12.2022 - 11.2023
Senior Engineering Engagement Specialist
Spectrum Community Services
01.2021 - 09.2022
Medical Assistant
Albert Einstein Medical Center
05.2020 - 09.2022
Administrative Assistant
KenCrest
07.2018 - 01.2019
Medical Assistant Extern
Germantown Pediatrics
04.2014 - 01.2016
Certified Medical Assitant -
Kaplan Career Institute
Diploma -
Martin Luther King Highschool
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