Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Jandora

Pewaukee,WI

Summary

Driven individual focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Waitress

Seester's Mexican Cantina
05.2022 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Hostess

Seeter's Mexican Cantina
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, menu information, and provided accurate wait times.
  • Moved tables and adjust seating to accommodate groups with special requests.
  • Supported servers with keeping dining area ready for every guest.


Customer Service Representative

Howard G. Mullet Ice Center
09.2018 - Current
  • Maintained a sanitary and safe environment.
  • Took and prepared orders in a quick and organized manner.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled questions/concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls.

Skating Instructor

Howard G. Mullet Ice Center
12.2018 - 01.2023
  • Worked with young inexperienced children and greatly encouraged them to feel comfortable and excited in order to overcome their fears.
  • Evaluated students to match skill levels with appropriate classes.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Analyzed moves of skaters to explain correct and incorrect techniques.
  • Developed and delivered effective and engaging sessions to improve performance.

Summer Camp Director

Howard G. Mullet Ice Center
06.2019 - 08.2023
  • Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
  • Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
  • Managed camp operations for the Mullet facility serving over 20 campers each day.
  • Oversaw team of counselors and support team members.

Volunteer

Hartland Terrace Assisted Living Facility
09.2021 - 06.2022
  • Contributed so the social, physical, and spiritual well-being of residents by entertaining and interacting with patients.
  • Completed activities with patients to help them maintain stable cognitive abilities.
  • Provided support and companionship to patients in need of assistance.
  • Reported patient requests, concerns, and other observations to staff.


Volunteer

Girl Scouts Of Wisconsin
07.2021 - 08.2021
  • Counselor in charge of educating and immersing a young group of girls into the culture of being a Girl Scout.
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and activities.
  • Lead engaging, fun, and smooth-running events by helping with organization and planning.

Education

Bachelor of Science - Civil Engineering

University of Minnesota - Twin Cities
Minneapolis, MN
05.2026

High School Diploma -

Arrowhead Union High School
Hartland, WI
06.2022

Skills

  • Organization and Time Management
  • Conflict Resolution/ Problem Solving
  • Reliable
  • Effective Communication
  • Stress Management
  • Interpersonal Skills
  • Patience
  • Empathy
  • Adaptability
  • Confidence
  • Positivity
  • Public Speaking
  • Strong Memory
  • Multitasking

Timeline

Waitress

Seester's Mexican Cantina
05.2022 - Current

Volunteer

Hartland Terrace Assisted Living Facility
09.2021 - 06.2022

Volunteer

Girl Scouts Of Wisconsin
07.2021 - 08.2021

Summer Camp Director

Howard G. Mullet Ice Center
06.2019 - 08.2023

Skating Instructor

Howard G. Mullet Ice Center
12.2018 - 01.2023

Customer Service Representative

Howard G. Mullet Ice Center
09.2018 - Current

Hostess

Seeter's Mexican Cantina

Bachelor of Science - Civil Engineering

University of Minnesota - Twin Cities

High School Diploma -

Arrowhead Union High School

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Jessica Jandora