Jessica Jankowski
Sioux Falls,SD
Summary
Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Handle team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader with 10 years in Customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
3
3
years of professional experience
Work History
Seinor Shift Supervisior
Club Demonstration Services At Costco
Sioux Falls, United States
08.2019 - Current
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
Education
No Degree - CMA, Phlebotomist, EKG Tech
University of Kentucky
Lexington, KYSkills
- Conflict resolution techniques
- Strategic planning
- Cash handling expertise
- Staff Management
- Operations management
- Staff Scheduling
- Safety understanding
Timeline
Seinor Shift Supervisior
Club Demonstration Services At Costco
08.2019 - Current
No Degree - CMA, Phlebotomist, EKG Tech
University of Kentucky
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