Gerardo Jaquez
Joshua,TX
Summary
Skilled NOC Analyst with 6 years of experience in supporting and monitoring enterprise network environments. Expertise in troubleshooting LAN/WAN connectivity, managing network incidents, and implementing changes. Proficient with Cisco networking, Fortinet firewalls, and VMware SD-WAN. Holds CompTIA Network+, Security+, Server+, and A+ certifications.
Overview
1
1
Certification
7
7
years of professional experience
Work History
NOC Analyst
Boingo Wireless Inc
Frisco, TX
04.2024 - Current
- Collaborated with engineering and vendor teams to resolve complex issues, restoring service for thousands of users.
- Monitored enterprise LAN/WAN, escalated incidents, and initiated major outage notifications to minimize downtime.
- Applied ITIL practices to streamline ticket handling and enhance SLA compliance.
- Documented troubleshooting workflows and system changes to ensure adherence to internal standards.
NOC Technician
Ntegrated
05.2023 - 04.2024
- Configured and monitored Cisco switches, Fortinet firewalls, and VMware SD-WANs to support enterprise operations.
- Partnered with vendors and internal teams to resolve customer-impacting outages, ensuring minimal disruption.
- Supported code deployments and configuration changes in accordance with change management procedures.
- Managed and troubleshoot VoIP systems to ensure reliable voice communication and minimal downtime.
NOC Technician
Nextlink Internet
03.2020 - 05.2023
- Monitored and troubleshot routers, switches, and data circuits across multiple sites to ensure optimal network performance.
- Restored customer operations by diagnosing and resolving issues with routers and switches, minimizing downtime.
- Deployed updates and configurations during maintenance windows, following change management protocols.
- Implemented VLAN segmentation strategies to optimize traffic flow and reduce performance issues.
- Diagnosed call quality issues in VoIP systems and escalated SIP trunk problems to senior engineers for swift resolution.
Education
Bachelor of Applied Arts & Sciences - Information Technology
Tarleton State University
Fort Worth, TX12-2026
Skills
Networking: TCP/IP, DNS, DHCP, LAN/WAN, VLANs, Routing, Network Troubleshooting, SD-WAN
Network Monitoring: SolarWinds Orion, PRTG Network Monitor, Network Performance Monitoring, Alert Analysis
Incident & Service Management: ITIL, Incident Response, Major Incident Management, Outage Management, Escalation Procedures, SLA Management
Network Operations: Troubleshooting, Change Management, Maintenance Windows, Service Restoration, VoIP Support, SIP Troubleshooting
Security: Network Security, Firewall Administration, Vulnerability Monitoring, Security Incident Identification, VLAN Segmentation
Certification
CompTIA Network+, CompTIA Security+, CompTIA Server+, CompTIA A+, Fortinet Certified Fundamentals in Cybersecurity, Linux LPI
Timeline
NOC Analyst
Boingo Wireless Inc
04.2024 - Current
NOC Technician
Ntegrated
05.2023 - 04.2024
NOC Technician
Nextlink Internet
03.2020 - 05.2023
Bachelor of Applied Arts & Sciences - Information Technology
Tarleton State University