Jessica Jarrett
Lamesa,Texas
Summary
Highly-focused and results-oriented office professional who successfully supports complex, deadline-driven operations. Customer-oriented and computer-savvy. Skilled at multi-tasking and maintaining strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.
Overview
15
15
years of professional experience
Work History
Virtual Executive Assistant
Belay Solutions
11.2021 - Current
- Manage and maintain C-suite executives schedule and calendar, arranging appointments and meetings across multiple time zones
- Monitor emails, organize inbox, and prioritize messages for executives
- Executed international and domestic travel arrangements by researching and booking flights hotel accommodations, and transportation
- Manage electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information
- Completed business correspondence, transcription and data entry
- Process highly confidential and critical information with discretion
- Researched topics and events to support supervisor's work agenda and projects.
- Manage CRM input, exports and clean up
- Prepare presentations, reports and correspondence
- Uploaded files for team use
- Organize meetings, reserve conference rooms and equipment, and coordinate catering service
- Plan and manage virtual and in-person meetings and events
- Prepare agendas, materials, and follow-up actions for meetings
- Coordinate special projects and departmental activities as needed
Service Advisor/Writer
ExploreUSA RV Supercenter
06.2021 - 11.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Documented problems and corrective actions to maintain records
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing
- Suggested add-on services that would be helpful to customers and improve bottom line
- Maintained high customer satisfaction standards to meet or exceed targets
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty
- Maintained 80-100 open work orders per month
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service
- Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Cross-trained and provided backup support for organizational leadership
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns
Service Advisor/Writer
Camping World and RV
08.2020 - 06.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment
- Documented problems and corrective actions to maintain records
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing
- Suggested add-on services that would be helpful to customers and improve bottom line
- Maintained high customer satisfaction standards to meet or exceed targets
- Maintained 80-100 open work order per month
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Cross-trained and provided backup support for organizational leadership
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
Service Manager
Texas Built Mobile Homes
07.2018 - 01.2020
- Accomplishes department objectives by managing staff; planning and evaluating department activities
- Maintains staff by recruiting, selecting, orienting, and training employees
- Hired, trained and supervised team of service staff members to meet business goals
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship
- Coordinated with other departments to maintain streamlined and productive workflow
- Delegating and directing service tasks, monitoring progress of current projects, and managing service team members to ensure team's objectives and sales goals are met.
- Oversee department’s processes and workflow to ensure operational efficiency while analyzing and executing department’s performance goals to meet business objectives
- Create and maintain customer profiles in CRM system
- Order and schedule AC delivery for customer’s mobile homes
- Schedule set-up procedures to ensure customer mobile homes become live-in ready
- Schedule service calls for home repairs
- Coordinated and maintained 50-75 customer home setups and repairs per month
- Manage service technician schedules and time cards
- Reconciliation of credit card purchases for service department
- Approve invoices submitted by contractors for work completed
- Bill back expenses to manufacturer
- Request purchase orders from manufacturer to complete repairs
- Order parts and materials needed for repairs Track inventory of parts and materials received Maintain inventory of homes on dealership lot Maintain quality control of homes on dealership lot
- Submit punch list of repairs on customer homes to appropriate manufacturer
- Order state inspections through TDHCA
- Act as liaison between customer and manufacturer to keep up with status of repairs to be done by manufacturer for customer
- Schedule plumbers, electricians, and contractors for emergency repairs
- Communicate with customers to ensure customer satisfaction and extend lifetime value of customer relationship
Billing Specialist
IHeartMedia, Inc.
06.2017 - 07.2018
- Complete monthly, quarterly, semi-annual, and annual billing for all companies
- Create manual order cases
- Process special billing cases, credit/rebills, and cosmetic change requests
- Work ServiceNow tickets within established SLA
- Review cases, invoices for accuracy, completeness, and timing to ensure adherence to billing policies and procedures
- Work SBR & Adjustment cases within established SLA
- Research and respond to billing inquiries from Sales, Finance, internal departments, and clients within established SLA
- Reduce invoice revisions by coaching Sales/Finance team on preventable errors
- Demonstrate teamwork by engaging with all team members to ensure common goals are obtained. This also includes collaboration across departments within Shared Services.
- Provide professional and timely communications with business partners that lead to positive, credible business relationships
- Effectively communicate with market contacts and other departments
- Review pre-invoicing reports and work with local markets to resolve potential errors
- Sign/Notarize/Deliver invoices based on billing cycle, within established SLA
- Coach local markets on correct order entry to ensure accurate invoicing
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Build and maintain professional relationships with iHeartMedia’s business partners
- Monitors processes and effectiveness of business controls and initiates improvements
- Uses appropriate systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries
- Maintains established service level agreements with appropriate internal and/or external clients and provides quality customer service
- Maintains working knowledge of current federal, state, and local regulations relevant to specific functional discipline
- Prepares and reviews journal entries, schedules, filings, and various reports including sales and purchase
- Assists with researching, reconciling, and resolving balance sheet, income statement, and/or statement of cash flow inconsistencies
- Protects organization's reputation by keeping information confidential
Executive Assistant to President /Accounts Receivable Manager
Tero Technologies, Inc.
10.2015 - 06.2017
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Created expense reports, budgets and filing systems for management team
- Facilitated training and onboarding for incoming office staff and coordinated credentialing for project managers and technicians (i.e., FBI Fast Pass fingerprinting and badge requirements)
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Worked with senior management to initiate new projects and assist in various processes
- Executed basic banking and bookkeeping tasks
- Managed over 100 customer accounts per month
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Audited all projects for accuracy including all changes to the scope of work and to ensure projects were on/under budget
- Prepare and approve job forecasts, including contractor and sub-contractor compliance based on project specifications
- Monitors progress and measures project performance, ensuring deliverables fall within established scope, schedule, and budget
- Develops project scopes, schedules, and budgets and tracks progress to manage the financial success of projects and ensure timely completion
- Tracking budgets and reporting monthly cash flow to ensure job profitability, accuracy, and schedule adherence
- Generated all monthly pay applications to General Contractors for work performed, T&M's, approved change orders, assisted with closeout documents, AIA forms, and Textura billing
- Posted customer payments by recording cash, checks and credit card transactions
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions
- Completed daily process adjustments to maintain accuracy
- Verified discrepancies and resolved clients' billing issues
- Reconciled daily AR ledger and verified proper posting
- Provided fiduciary oversight to Project Managers to remain within budget constraints, recommending project adjustments where necessary
Household CEO
Self-employeed
01.2014 - 10.2015
- When my family moved from Hobbs, NM to San Antonio, TX, I stayed home to settle my family and raise my two young children before returning to work
- Oversaw operations of all systems and procedures (laundry, shopping, cleaning, transportation)
- Delegated operational tasks to promote equal division of labor (chore charts, daily cleaning routines)
- Oversaw emotional development (cuddled, praised, and kissed boo boos)
- Budgeted for and allocated appropriate expenditures (groceries, mortgage, insurance, bills, M&Ms)
- Coordinated education curriculum of children (books, flashcards, Mickey Mouse)
- Managed multiple priorities (feed, shop, cook, play, clean, cuddle, and surf social media simultaneously)
Head Cheerleading Coach/Long-Term Substitute Teacher
Hobbs Municipal Schools
08.2013 - 01.2014
- Plan, organize, and direct cheer program
- Assess skill and assign team positions
- Schedule and conduct practice
- Develop and refine squad routines
- Model and promote good sportsmanship and appropriate behavior
- Organize events such as pep rallies, community service events for cheerleaders, hold and oversee fundraising events
- Organize Cheerleading Booster Club
- Report student discipline issues and any concerns
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Comply with federal and state laws
- Handle any additional duties assigned by principal, athletic director, or other administrative staff
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise
- With a shortage of teachers in district, I became a freshman long-term substitute which included tasks associated with freshman science teacher
- Upheld classroom routines to support student environments and maintain consistent schedules
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Instructed students in core educational principles, concepts and in-depth subject matter
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles
- Provided instruction for students in core subject area
- Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
Lead Sales and Sales Coordinator
JFair Salon
09.2011 - 02.2012
- Set up appointments with potential and current customers to promote new products and services for owner and five additional stylists
- Built strong relationships with clients by following up on previous purchases and suggesting new products
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Organizing and managing front desk
- Received all checks/ACH deposits and submitted weekly deposits Ordering product, managing and entering inventory
- Selling and promoting merchandise in salon
- Interacting/assisting with client's needs
- Duties that included but were not limited to bank account management, opening/closing tasks of salon each day, scheduled staff meetings, managed client list, managed and motivated team to increase sales, ensure customer satisfaction efficiency, provide and organize training and development, scheduled appointments, develop clientele, and handled daily tasks to carry out salon functions.
- Set up appointments with potential and current customers to promote new products and services.
- Designed individualized service plans that took into account clients' goals and preferences.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Billing Administrator/Executive Assistant to President
Nolan H. Brunson, Inc.
08.2010 - 08.2011
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Filing invoices, organizing, and distributing invoices to customers
- Reviewed client accounts, ensuring payments were received in timely manner
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Answering/directing phone calls
- Basic office duties such as but not limited to: receptionist duties, photocopying, faxing, mail distribution and filing
- Screened calls and emails and responded accordingly to support executive correspondence
- Performed regular audits of client accounts, identifying potential errors and rectifying them proactively before impacting customer relations
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments
- Served as a liaison between departments to facilitate effective communication throughout the company
- Streamlined billing processes for improved efficiency and reduced errors, implementing new software solutions
Education
BBA - Business Administration
University of The Southwest
Hobbs, NM12-2012
Skills
- Executive Support
- Calendar management
- Travel coordination
- Meeting planning
- Advanced MS office suite
- Leadership Experience (5 years)
- Administrative support
- Customer and client relations
- Scheduling
- Attention to detail
- Excellent communication
- Customer service
- Multitasking and organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursCompany CulturePersonal development programsWork from home optionPaid time offCareer advancementTimeline
Virtual Executive Assistant
Belay Solutions
11.2021 - Current
Service Advisor/Writer
ExploreUSA RV Supercenter
06.2021 - 11.2021
Service Advisor/Writer
Camping World and RV
08.2020 - 06.2021
Service Manager
Texas Built Mobile Homes
07.2018 - 01.2020
Billing Specialist
IHeartMedia, Inc.
06.2017 - 07.2018
Executive Assistant to President /Accounts Receivable Manager
Tero Technologies, Inc.
10.2015 - 06.2017
Household CEO
Self-employeed
01.2014 - 10.2015
Head Cheerleading Coach/Long-Term Substitute Teacher
Hobbs Municipal Schools
08.2013 - 01.2014
Lead Sales and Sales Coordinator
JFair Salon
09.2011 - 02.2012
Billing Administrator/Executive Assistant to President
Nolan H. Brunson, Inc.
08.2010 - 08.2011
BBA - Business Administration
University of The Southwest
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