Jessica Jatczak
Beaver Dam,WI
Summary
Well-organized City Clerk proficient in customer service, records maintenance and clerical support—thorough knowledge of municipal rules and regulations with familiarity in budgeting and report preparation.
Overview
13
13
years of professional experience
Work History
INSIDE SALES REPRESENTATIVE
GFL Environmental
06.2022 - Current
- Established retail and commercial business through expansion, retention, and development strategies
- Advised clients on policies and operating procedures to ensure the functional effectiveness of the business
- Conferred with department heads to plan advertising services and secure information on equipment and customer specifications
- Reviewed operational records and reports to project sales and determine profitability
- Advised dealers and distributors on policies and operating procedures to ensure functional effectiveness of business
- Monitored customer preferences to determine the focus of sales efforts by choosing the price schedules and discount rates
- Resolved at least 25 customer complaints regarding sales and service by way of phone, email and in person
- Analyzed trends and results to determine annual unit and gross-profit plans.
CUSTOMER SERVICE REPRESENTATIVE LEAD
GFL Environmental
11.2020 - 06.2022
- Resolved at least 35 customer complaints and needs per day and recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Used Five-9 phone system and Microsoft office suite software to complete contract forms, prepare change of address records, or issue service discontinuance orders
- Navigated Citrix, Trux, Outlook systems, and applications and utilized search tools to find information
- Conferred with customers daily by telephone, email, or in-person to provide product or service information
- Referred unresolved customer grievances to designated departments for further investigation
- Determined charges for services requested and arranged for billing
- Coached employees in complex issue resolution and drafted scripts for addressing common challenges
- Interviewed candidates for open requisitions and completed a decision analysis to HR for candidate selection
- Trained a team of six employees in job-specific tasks and evaluated continuing education needs by observation and to improve team performance
- Utilize process improvement by attending staff meetings, facilitating training to employee's needs, etc
- To enhance own job skills and knowledge
- Always provided efficient and courteous service to customers.
OPERATIONS ASSISTANT
WDS Construction Inc
04.2018 - 11.2020
- Arranged meetings and appointments according to staff availability and updated company calendars
- Calculated product quantities and ordered new items to prevent shortages
- Routed phone calls to appropriate recipients and handled internal business correspondence
- Collected, sorted, and delivered mail for staff members and customers
- Greeted visitors upon arrival and directed guests to appropriate facility locations
- Participated in ongoing training through LinkedIn courses and attended conferences to enhance my own job skills and knowledge
- Verified order accuracy and tracked company shipments to confirm on-time arrivals
- Organized meetings, created agendas, took thorough notes, and disseminated company information to employees through email
- Updated account information in company databases, and complete compliance on each vendor, weekly and monthly.
CUSTOMER SERVICE REPRESENTATIVE
Advanced Disposal
04.2014 - 04.2018
- Read from scripts to promote uniformity and consistency in communications
- Greeted customers by name and displayed a respectful attitude, helping develop rapport with the customer base and build lasting relationships
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Remained open to feedback from supervisor and peers to build and improve skill set
- Provided account information to customers and explained bill service policies and customer rights
- Referred unresolved customer grievances to designated departments for further investigation
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
EARLY CHILDHOOD TEACHER
Kids Care
01.2011 - 04.2018
- Maintained awareness and supervision of children's needs to foster physical health and safety
- Communicated and developed effective partnerships with parents and families, encouraging parent involvement
- Set up and organized classrooms that encouraged children to create, explore, and confidently make decisions
- Attended and participated in staff meetings and required training
- Developed lesson plans with goals, activities, and outcomes representing state early learning standards
- Documented observations and maintained child portfolios to aid in assessments
- Implemented lesson plans and daily classroom schedules in accordance with curriculum and programming
- Provided diverse materials and resources for children to explore new concepts and learn problem-solving
- Taught developmentally appropriate skills to promote academic, social, and emotional growth
- Enforced all administration policies and rules governing students
- Established and managed rules for behavior and procedures for maintaining order
- Collaborated with other teachers and administrators in development, evaluation, and revision of preschool programs.
ADVOCATE FOR WOMEN & CHILDREN
PAVE
10.2010 - 09.2014
- Maintained updated client records with plans, notes, appropriate forms, and related information
- Provided basic health services, such as first aid
- Reported incidences of child or elder abuse, neglect, or threats of harm to authorities
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Conferred with customers by telephone or in-person to provide product or service information
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
Education
ASSOCIATE IN SCIENCE (A.S.) IN EARLY CHILDHOOD EDUCATION (AECE) -
Moraine Park Technical College
Fond Du Lac, WI05.2013
HIGH SCHOOL DIPLOMA -
Horicon High School
HORICON, WI06.2006
Skills
- Motivational Leadership
- Strong Multitasking Skills
- Employee Training Oversight
- Professional Relationships
- Interdepartmental Collaboration
- Organizational Talent
- Conflict Resolution
- Money Handling
- Records Management
- Meeting Preparation
- Document Preparation
- Proficient in Microsoft Office
- Data Entry
- Regulatory Compliance
- Office Supplies and Inventory
- Coaching and Mentoring
- Lead Qualification
- Contract Management
- Customer Service
- Attention to Detail
- Payment Processing
- Cheerful and Energetic
Volunteer Experience
- T-BALL COACH, Beaver Dam, WI, Beaver Dam Little League, 05/01/22, 07/01/22
- BASKETBALL COACH, Horicon, WI, Horicon Rec - Fall & Winter Basketball, 11/01/21, 01/01/22
- SOCCER COACH, Beaver Dam, WI, In-Town Soccer League - YMCA, 08/01/21, 10/01/21, Provide training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, or tours. Monitor athletes' use of equipment to ensure safe and proper use., Plan, organize, and conduct practice sessions, Explain and enforce safety rules and regulations., Instruct individuals or groups in sports rules, game strategies, and performance principles, such as specific ways of moving the body, hands, or feet, to achieve desired results.
Timeline
INSIDE SALES REPRESENTATIVE
GFL Environmental
06.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE LEAD
GFL Environmental
11.2020 - 06.2022
OPERATIONS ASSISTANT
WDS Construction Inc
04.2018 - 11.2020
CUSTOMER SERVICE REPRESENTATIVE
Advanced Disposal
04.2014 - 04.2018
EARLY CHILDHOOD TEACHER
Kids Care
01.2011 - 04.2018
ADVOCATE FOR WOMEN & CHILDREN
PAVE
10.2010 - 09.2014
ASSOCIATE IN SCIENCE (A.S.) IN EARLY CHILDHOOD EDUCATION (AECE) -
Moraine Park Technical College
HIGH SCHOOL DIPLOMA -
Horicon High School
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