Jessica Javier
Greeneville,TN
Summary
Dedicated and empathetic administrative professional with over 10 years of customer service and office management experience. Skilled in client relations, scheduling, and process improvement. Recognized for excellent communication, strong organizational skills, and the ability to work both independently and collaboratively in fast-paced environments.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
22
22
years of professional experience
Work History
Office Manager
Mind and Body Rejuvenation Clinic
08.2022 - 12.2022
- - Scheduled clients and maintained accurate, up-to-date client files.
- - Oversaw retail product inventory and sales.
- - Focused on client retention through strong communication and follow-up.
- - Supported smooth daily operations and maintained a welcoming office environment.
Customer Support Representative / Resolution Support/ Service Solutions Specialist
Quest Diagnostics
01.2001 - 01.2013
- - Managed high-volume incoming calls from internal and external clients.
- - Documented all client interactions in company database for tracking and follow-up.
- - Collaborated with multiple departments to resolve issues and improve service processes.
- - Maintained professionalism and empathy while handling complex client concerns.
Education
High School Diploma -
Abington Senior High School
Skills
- - Excellent written and verbal communication
- - Empathetic and client-focused
- - Highly organized and detail-oriented
- - Team player with ability to work independently
- - Adaptive and quick to learn new systems and procedures
- Customer service
- Office management
- Office administration
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Document management
Timeline
Office Manager
Mind and Body Rejuvenation Clinic
08.2022 - 12.2022
Customer Support Representative / Resolution Support/ Service Solutions Specialist
Quest Diagnostics
01.2001 - 01.2013
High School Diploma -
Abington Senior High School