Jessica Smith
District Heights
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Overview
15
15
years of professional experience
Work History
Warehouse Worker and RSR
Nixon Medical
07.2021 - 09.2024
- Perform various task warehouse settings, including inventory management and order fulfillment
- Assisted with shipping and receiving operations, ensuring accuracy and efficiency
- Foster positive relationships with customers to enhance satisfaction and loyalty
- Counted inventory
- Packed medical supplies to be delivered
- Maintained positive relationships with customers
- Performed on-site inventory and billing requests
- Ensured receiving and delivering operations while providing accuracy and efficiency
- Ensured safety protocols were followed at all times while operating machinery.
- Inspected incoming shipments for damage or discrepancies.
- Performed cycle counts to maintain accurate inventory records.
- Maintained stock levels in accordance with company policies.
- Investigated any reported problems regarding shipping errors or damages.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Verified accuracy of incoming shipments against purchase orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Collaborated closely with other departments on special projects as needed.
- Processed returns of defective merchandise as required.
- Maintained accurate inventory records using computerized tracking systems.
- Followed established guidelines for picking orders accurately.
- Transported goods to designated areas within the warehouse facility.
- Received and tracked incoming inventory shipments.
- Assembled orders according to customer requests.
- Identified discrepancies between physical count and computer data.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Assisted in packaging and labeling of products for shipment.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Secured items in truck by strapping over protective padding.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Driver
Instacart/ Uber Eats
09.2019 - 07.2021
- Picked up and delivered to go orders
Ambassador, Cashier
Noodles & Company
09.2009 - 08.2019
- Greeted guest
- Took orders
- Established a clean environment for customers
- Made schedules and trained new employees and retained old employees
- Handled money, deposits, inventory, and managed employees’ hours
- Represented the Ambassador in a professional manner at all times.
- Conducted research to identify target audiences for campaigns.
- Greeted and welcomed international dignitaries to events, meetings and conferences.
- Increased client sales and brand awareness by conducting meaningful training sessions and customer engagements.
- Impacted sales results by developing, supporting and executing direct marketing strategies.
- Increased sales by attending local events and educating customers on offered services.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Maintained professionality and efficiency while working closely with leadership.
- Arranged public appearances, contests or exhibits for clients to increase product or service awareness or promote goodwill.
- Developed public relations strategies to influence public opinion or promote ideas, products or services.
- Conferred with other managers to identify trends or key group interests or concerns.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped customers find specific products, answered questions, and offered product advice.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Answered customer questions and provided store information.
- Learned roles of other departments to provide coverage and keep store operational.
- Collected payments and provided accurate change.
- Discounted purchases by scanning and redeeming coupons.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Worked closely with front-end staff to assist customers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed sales transactions to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Booker T Washington PCS
Washington, DCMedical Assistant -
SanZ Medical
Washington, DCSkills
- Inventory management
- Order fulfillment
- Shipping accuracy
- Warehouse safety
- Equipment operation
- Supply chain coordination
- Customer relationship management
- Problem solving
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Training and development
- Conflict resolution
- Adaptability
- Storage organization
- Unpacking merchandise
- Punctual and dependable
- Material loading and unloading
- Quality control
- Problem-solving
- Material rotation
- Material safety data sheets
- Shipping documentation
- Deadline adherence
- Truck processing
- Warehouse operations
- Stock control
- Cycle counts
- Record preparation
- Basic computer proficiency
- Order preparation
- Assembly and production
- Space optimization
- Safety training
- Hazardous materials handling
- Warehouse equipment maintenance
- Lean principles
- Receiving and processing shipments
- Inventory tracking
- Shipment unpacking
- Health and safety regulations
- Verbal and written communication
- Delivery scheduling
- Shipping and receiving
- Able to lift and carry [number] lbs
Timeline
Warehouse Worker and RSR
Nixon Medical
07.2021 - 09.2024
Driver
Instacart/ Uber Eats
09.2019 - 07.2021
Ambassador, Cashier
Noodles & Company
09.2009 - 08.2019
High School Diploma -
Booker T Washington PCS
Medical Assistant -
SanZ Medical