Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Jeanty

Newport News,VA

Summary

Accomplished Director of Intermodal Operations at Ameri-time Logistics LLC, adept in strategic planning and people management. Spearheaded initiatives that enhanced productivity and team morale, achieving significant operational efficiencies. Skilled in fostering professional growth and implementing innovative solutions, demonstrating exceptional verbal communication and operations management capabilities. Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of Freight production writing, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.

Overview

14
14
years of professional experience

Work History

Director of Intermodal Operations

Ameritime Logistics LLC
05.2018 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.

Customer Service Executive

Yale Global Express LLC
04.2013 - 04.2018
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Achieved high levels of first-contact resolution by empowering team members with necessary knowledge base to address diverse client concerns effectively.
  • Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
  • Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
  • Streamlined the service process for increased efficiency by implementing new strategies and tools aimed at reducing response times.

Collection Management Officer Quality Assurance

Carolina Furniture Gallrty
04.2010 - 04.2013
  • Collaborated on collection and dispute resolution issues.
  • Identified and discussed with management opportunities for improvements to procedures and internal controls.
  • Prepared accounts receivable-related journal entries for accounting month-end close.
  • Responded to requests for new or increased open account credit limits.
  • Enhanced debt recovery rates by implementing effective collection strategies and maintaining clear communication with clients.
  • Reduced outstanding debts by proactively identifying potential defaulters and initiating early intervention measures.
  • Collaborated with legal teams to enforce strict adherence to federal and state regulations, mitigating potential risks for the company.
  • Managed a portfolio of high-risk accounts, developing targeted strategies to maximize recoveries while minimizing losses.
  • Monitored accounts receivable aging and worked with various areas to address business needs.

Education

Hampton University
Hampton, VA

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Project Management
  • Team Management
  • Creativity and Innovation
  • Project Coordination
  • Staff Management

Timeline

Director of Intermodal Operations

Ameritime Logistics LLC
05.2018 - Current

Customer Service Executive

Yale Global Express LLC
04.2013 - 04.2018

Collection Management Officer Quality Assurance

Carolina Furniture Gallrty
04.2010 - 04.2013

Hampton University

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Jessica Jeanty