Jessica Jeffers
East Windsor
Summary
Enthusiastic professional with a proven track record at Connecticut Children’s Medical Center and Legitimate Ledgers, excelling in exceptional customer service and effective communication. Demonstrated problem-solving skills while ensuring patient satisfaction and safety. I am comfortable in critical situations and medical procedures. Proficient in QuickBooks, with a strong attention to detail and a commitment to fostering teamwork and collaboration in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Customer Service and Sales Associate
Bogner Stone and Mulch
04.2023 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Monitored cash drawer, checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Addressing customer concerns and resolving complaints with empathy and swiftness. Resulting in increased sales and repeat business.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Developed product knowledge to provide informed recommendations based on individual customer needs.
Bookkeeper
Legitimate Ledgers
06.2022 - 04.2025
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Maintained and processed invoices, deposits, and withdrawals.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Input financial data and produced reports using Quick Books.
Medical Assistant
Connecticut Children’s Medical Center
01.2010 - 06.2022
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with all sedated procedures and minor surgeries, including preparing operating room, assisting in procedures and sterilizing instruments.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, obtained vital signs and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Medical Assisting Certificate - Medical Assisting
Porter And Chester Institute
Enfield, CT01-2010
Skills
- Exceptional customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Positive and professional
- Excellent communication skills
- Knowledge of Quick Books
- Attention to detail
- Computer skills
- Organizational skills
Timeline
Customer Service and Sales Associate
Bogner Stone and Mulch
04.2023 - Current
Bookkeeper
Legitimate Ledgers
06.2022 - 04.2025
Medical Assistant
Connecticut Children’s Medical Center
01.2010 - 06.2022
Medical Assisting Certificate - Medical Assisting
Porter And Chester Institute
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