Jessica Jefferson
Kansas City,MO
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Orthodontic Technician
Moon Orthodontics
Overland Park, KS
10.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
Front Desk Receptionist
The Smile Spot
Kansas City, MO
01.2022 - 10.2023
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided technical support to users via telephone or remote access.
Education
Some College (No Degree) - Dental Assisting
Metropolitan Community College - Kansas City
Kansas City, MOSkills
- Technical Support
- Task Prioritization
- Active Listening
- Collaborative Team Player
- Excellent Communication
- Attention to Detail
- Data Collection
- Customer Service
Timeline
Orthodontic Technician
Moon Orthodontics
10.2023 - Current
Front Desk Receptionist
The Smile Spot
01.2022 - 10.2023
Some College (No Degree) - Dental Assisting
Metropolitan Community College - Kansas City