Jessica Jensen
Jacksonville,FL
Summary
Dedicated Social Worker offering five years of case management and crisis intervention expertise. Willing and able to work with clients from all social and cultural backgrounds who have experienced different stressors or difficult situations such as domestic violence, untreated mental health, or substance misuse disorders.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Family Support Counselor
The LJD Jewish Family & Community Services
08.2020 - Current
- Manage a caseload of children that have been identified as "unsafe" by the Department of Children and Families
- Complete family team assessments to identify the service needs of each family member
- Complete progress updates and case plans
- Complete in person home visits with each family weekly until staffed and approved for biweekly home visits
- Collaborate with DCF and Family Support Services (FSS) to escalate case to dependency as needed or to eliminate barriers for successful case closures
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions
- Intervene in crisis situations and counsel children experiencing emergencies and disruptive incidents
- Reported child abuse in accordance with legal standards of mandatory reporters
- Assess dynamics of situation and create appropriate safety plans
- On call rotation for emergencies that youth in foster care may experience
- Train new case managers and work as acting supervisor when needed
Student Assistance Program Prevention Specialist
Clay Behavioral Health Center
08.2018 - 07.2020
- Coordinated care with other professionals to provide clients with comprehensive support
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use
- Perform risk assessments
- Develop participation plans due every 30 days
- Meet weekly with identified "at risk" youth
- Teach positive coping skills
Receptionist
PATLive
07.2017 - 07.2018
- Answered central telephone system and directed calls accordingly
- Confirmed appointments, communicated with clients, and relayed information
- Effectively communicate with various business owners and employees
Scribe
Copytalk Business Services Florida
07.2016 - 07.2017
- Developed and implemented strategies to improve transcription efficiency
- Applied audio quality control techniques to provide accurate transcripts from low quality audio
- Transcribed business voicemails
- Promoted to the Quality Assurance Team to review fellow coworker's jobs
Education
Bachelor of Science - Social Work
Florida State University
Tallahassee, FL05.2018
Skills
- Deescalation
- Client Education
- Incident Management
- Client Advocacy
- Case Management
- Crisis Intervention
- Communication
- Leadership
Certification
Certified child welfare case manager
Additional Information
Continuing education in the social work field by ongoing trainings in the workplace. Recently selected and attended the child welfare summit in Orlando. Majority of social work courses for the MSW have been completed. I am passionate about contributing to the community outside of my current job. I have completed training for the Crisis Text Line, working as a volunteer crisis counselor. In addition to child welfare, I am also passionate about animal welfare, volunteering at Animal Care and Protective Services on a frequent basis.
Timeline
Senior Family Support Counselor
The LJD Jewish Family & Community Services
08.2020 - Current
Student Assistance Program Prevention Specialist
Clay Behavioral Health Center
08.2018 - 07.2020
Receptionist
PATLive
07.2017 - 07.2018
Scribe
Copytalk Business Services Florida
07.2016 - 07.2017
Bachelor of Science - Social Work
Florida State University
Certified child welfare case manager
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