Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Jimenez

CA

Summary

Seeking a position in a reputable organization to expand and utilize my skills, and knowledge. I have a positive, bubbly, and friendly attitude. I work well under pressure and always stay professional.

Overview

14
14
years of professional experience

Work History

Csr/Dispatcher

Lucky Air Inc.
08.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Directed dispatching, routing, and tracking vehicles.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Built positive relationships with customers by providing exceptional customer service.
  • Assisted site manager with preparing and administering individual payroll for staff.

Caregiver

IHSS - In Home Supportive Services
11.2022 - Current
  • I currently Care for two patients with activities of daily living, including bathing,dressing, grooming, making doctor appointments and meals.
  • I assist with their medications as well as physical therapy.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

Production Manager

Square1
08.2021 - 02.2022
  • Coordinated production requirements with material handling and staffing functions.
  • Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
  • Documented batch records for manufacturing process and product history recordkeeping.

Business Development Consultant

IdentityIQ
02.2020 - 08.2021
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Stayed current on company products and services to provide top-notch expertise to customers.
  • Established strong client relationships to drive business development.
  • Set up potential client contacts, cultivated relationships and followed through on service needs.

Call Center Representative

IdentityIQ
10.2018 - 02.2020
  • Established strong client relationships to drive business development.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Receptionist Assistant

MP INSURANCE SOLUTIONS
05.2016 - 01.2018
  • My duties were to greet all customers and direct them to who they had their appointment with.
  • I'd also quote customers for Health Insurance online through Covered California and sign them up. The programs I would use was Zoho, Act and Agencybloc.
  • Agents would call in on a daily basis and I would assist them in any questions they had.
  • I Would call our members to make sure they received their insurance cards.
  • If a member had an issue I would contact their Health Plan to help them resolve their issues.
  • I Also would do outbound calls to try and set an appointment with some of our Senior members to sign up for Medicare.
  • I would input a lot of Data into our CRM & checked emails on a daily Basis.
  • I worked with outside agents as well to get them contracted with different Health Plans so they would be able to start selling.

Appointment Setter

PAYMENT SYSTEMS CORP
06.2010 - 04.2014
  • Would Collect Customer feedback and made changes to exceed customer satisfaction goals
  • Provided accurate and appropriate information in response to customer inquiries
  • Developed effective relations with all call center departments through clear communications
  • Built customer loyalty by placing follow up calls for customers who reported product issues
  • Would set more than 400 outbound calls on a daily basis.

Education

High School Diploma -

ELSINORE HIGH SCHOOL
WILDOMAR, CA
06.2007

Skills

  • Direct Patient Care
  • ADLs Assistance
  • Household Chores
  • Active Listening
  • Call Center Operations
  • Administrative Support
  • Customer Service

Timeline

Csr/Dispatcher

Lucky Air Inc.
08.2023 - Current

Caregiver

IHSS - In Home Supportive Services
11.2022 - Current

Production Manager

Square1
08.2021 - 02.2022

Business Development Consultant

IdentityIQ
02.2020 - 08.2021

Call Center Representative

IdentityIQ
10.2018 - 02.2020

Receptionist Assistant

MP INSURANCE SOLUTIONS
05.2016 - 01.2018

Appointment Setter

PAYMENT SYSTEMS CORP
06.2010 - 04.2014

High School Diploma -

ELSINORE HIGH SCHOOL

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