Jessica Jimmerson
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
25
25
years of professional experience
Work History
General Manager
TMX Finance LLC
07.2013 - 08.2023
- Grew and maintained my store into an over 1.4 million dollar location, making it the largest in my region and a top contender in the company.
- Cultivated strong relationships with customers, resulting in repeat business and referrals.
- Developed and executed strategic plans for business growth and expansion, resulting in large profit bonuses every month.
- Managed a diverse team of professionals, fostering a positive work environment, high employee satisfaction, and internal promotions.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Real Estate Agent
Realty Executives
01.2009 - 06.2012
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
Business Owner
Golden Aluminum Products
06.2006 - 01.2009
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
General Manager
The Getaway Sports Bar
01.2002 - 06.2006
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Assistant Manager
Casual Corner
02.1999 - 01.2002
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Associate of Science -
Coastal Alabama Community College
Bay Minette, AL05.2009
Skills
- Quality Management
- Consistently meet goals
- Problem Resolution
- Effective leader
- Time Management
- Verbal and written communication
- Sales expertise
- Relationship Building
- Customer Relations
Timeline
General Manager
TMX Finance LLC
07.2013 - 08.2023
Real Estate Agent
Realty Executives
01.2009 - 06.2012
Business Owner
Golden Aluminum Products
06.2006 - 01.2009
General Manager
The Getaway Sports Bar
01.2002 - 06.2006
Assistant Manager
Casual Corner
02.1999 - 01.2002
Associate of Science -
Coastal Alabama Community College
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