JESSICA JOCELYN
Sanford,FL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Delta kidney & Hypertention
Orlando, FL
05.2024 - Current
- Assist physicians with patient examinations and minor procedures.
- Record patient histories, vital signs, and information in EMR systems.
- Prepare examination rooms and sterilize instruments.
- Administer injections and medications as directed.
Provide patient education on treatments and follow-up care. - Schedule appointments, manage patient flow, and coordinate with healthcare providers.
- For pre-clinic, always make sure everything needs to be set before the clinic day.
Management Associate
CVS Pharmacy
Orlando, FL
07.2022 - 08.2023
- Communicated with patients and family members to assist with information, provide literature, and direct to community resources. Coordinated post-discharge care by communicating with outpatient clinics, community resources, agencies, and families around patients' transitional care.
Liaised with relevant clinical groups to develop linkages between areas. Completed weekly scheduling and monthly department reports for case managers.
Worked with insurance carriers to obtain authorization approvals for medications, supplies, and equipment.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Care Coordinator
Enhanced Medication Services
Orlando, FL
01.2022 - 06.2022
- Responsible for benefit investigations and proper completion of refills and prior authorizations.
Collaborated with the pharmacists and prescribing physicians to process and dispense prescriptions for patients, averaging 1,500 prescriptions per month. Focused on analyzing patient data to minimize the risk of potential adverse drug reactions. - Managed high volumes of patient paperwork, completed new and updated patient profiles, and assisted the pharmacist with daily and weekly reports. Evaluated operational productivity and made data-driven decisions that align with business needs. Constant contact with pharmacy benefit managers, prescribers, and insurance companies to ensure above-average prior authorization turnaround times and patient satisfaction.
Worked alongside licensed pharmacists to provide excellent service in a high-volume pharmacy setting.
Education
Medical Assisting
Concorde Career College Orlando FL USA
11-2024
Skills
- Medical Terminology
- Indirect Patient Care
- Patient Scheduling
- Patient-focused care
- Patient Flow Management
- Payment Collection
- Appointment scheduling
- Patient care and support
- HIPAA compliance
- Inventory Management
Timeline
Medical Assistant
Delta kidney & Hypertention
05.2024 - Current
Management Associate
CVS Pharmacy
07.2022 - 08.2023
Care Coordinator
Enhanced Medication Services
01.2022 - 06.2022
Medical Assisting
Concorde Career College Orlando FL USA