Jessica Joe

Assistant Manager

Lowe’s Market

09.2023 - Current

Assisted in daily operations, ensuring efficient workflow and team collaboration.
Supported management in training new staff on company policies and procedures.
Coordinated scheduling and task assignments for team members to optimize productivity.
Maintained accurate records of inventory levels, reporting discrepancies promptly.
Contributed to customer service initiatives, enhancing client satisfaction and retention.
Developed and maintained positive relationships with team members and stakeholders.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.