Jessica Johansen
Brooksville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Server/Manager
Lei-Lo's Tiki Hut
Spring Hill, FL
09.2022 - 09.2023
- Monitored system performance to ensure optimal operation of servers.
- Assisted in developing strategies for disaster recovery planning for critical business systems.
- Ensured that all servers were compliant with industry regulations relating to security protocols.
- Motivated staff through acknowledgment of hard work and achievements.
- Established standards for personnel performance and customer service.
- Collected cash sales from employees to properly tip each server after shift.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Maintained table setting by removing courses, replenishing utensils and refilling drinks.
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
- Pitched in to deliver food and beverages to tables during high-volume periods.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained new employees to perform duties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Delegated work to staff, setting priorities and goals.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Senior Mortgage Loan Closer
Home Xpress Mortgage Corp
Tampa, FL
10.2021 - 08.2022
- Reviewed loan documents for accuracy and completeness prior to closing.
- Assisted in the preparation of closing documents ensuring compliance with all applicable laws, regulations and lender requirements.
- Served as a liaison between clients, lenders, title companies, attorneys and other related parties during the loan closing process.
- Coordinated with multiple departments to ensure timely completion of mortgage loans.
- Ensured that all required documentation was received prior to closing date.
- Analyzed financial statements, credit reports, appraisals and other relevant data associated with the loan application process.
- Resolved any issues or discrepancies which arose during the course of processing mortgages.
- Prepared HUD-1 settlement statements for review by customers prior to closing.
- Negotiated fees for services rendered with third party vendors such as appraisers, title companies.
- Reviewed escrow accounts for accuracy at time of closing.
- Monitored progress of mortgage loans from origination through post-closing stages.
- Processed funds disbursements for closed mortgage loans according to established procedures.
- Performed quality control reviews on completed files prior to submission for final auditing.
Senior Home Loan Closer
LoanDepot
Remote (work from home)
02.2021 - 07.2021
- Well versed in closing specialized files such as FHA/VA
- Scheduled and coordinated closings with lenders, attorneys, and buyers.
- Prepared HUD-1 Settlement Statements and other closing documents in accordance with applicable laws.
- Ensured proper execution of all documents at the closing table.
- Processed changes to loan applications as requested by lender or customer.
- Provided excellent customer service throughout the entire process.
- Managed a high volume of files on a daily basis.
- Worked closely with lenders to ensure timely closings.
- Ensured compliance with federal regulations such as RESPA, TILA, ECOA.
- Negotiated fees for services rendered when appropriate.
- Managed and resolved concerns, problems or issues to avoid closing delays.
- Reviewed title commitment and insurance policies to support pre-closing documentation.
- Handled pipeline of active deals in closing stage.
- Scheduled loans with attorneys to close within expiration dates.
Home Loans Closer
Bank of America
Tampa FL
04.2015 - 02.2021
- Specialty trained to work with the New York Market; Specialty trained to close and fund government files (FHA/VA); Working closely with sales and processing teams
- Scheduled and coordinated closings with lenders, attorneys, and buyers.
- Verified accuracy of all closing documents for completeness and compliance.
- Prepared HUD-1 Settlement Statements and other closing documents in accordance with applicable laws.
- Reviewed title commitments to ensure clear titles were obtained prior to closing.
- Ensured proper execution of all documents at the closing table.
- Maintained detailed records of all transactions including purchase agreements, deeds, mortgages.
- Provided excellent customer service throughout the entire process.
- Managed a high volume of files on a daily basis.
- Ensured compliance with federal regulations such as RESPA, TILA, ECOA.
- Handled pipeline of active deals in closing stage.
- Prepared and delivered loan documents to title and escrow teams.
- Prepared and typed loan applications, closing documents or legal documents using computers.
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
- Reviewed and corrected errors on interest, principal and closing costs.
- Presented loan and repayment schedules to customers.
- Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
Monitor Tech/ ER Secretary
Regional Medical Center Bayonet Point
Hudson Fl
06.2014 - 04.2015
- Watching monitors to ensure patients health; Handling all patient admissions and discharges.
- Working with incoming traumas.
- Managed the daily operations of monitors and ensured proper functioning.
- Performed regular checks on equipment to ensure optimal working conditions.
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- Processed medical documents such as discharge summaries and lab results.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Coordinated communication between the ER department and other departments within the hospital.
- Acted as liaison between physicians, nurses, patients, visitors regarding questions or concerns.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Inventory Clerk
Vista BMW
Coconut Creek, FL
02.2013 - 07.2013
- Issuing temporary tags for sold vehicles.
- Input data for daily sales log database.
- Maintained accurate records of all incoming and outgoing stock items.
- Verified accuracy of invoices against purchase orders and resolved discrepancies.
- Prepared monthly reports summarizing inventory activity and adjustments.
- Responded promptly to customer inquiries regarding product availability.
- Utilized barcode scanners for a variety of tasks related to stocking activities.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Prepared inventory for shipment by attaching tags and labels.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
Education
Associate of Business Administration - Finance
American InterContinental University
Schaumburg, IL06-2025
Skills
- Customer sales
- Public relations
- Secretarial work
- ECG Certified
- Problem solving
- Dependable
- Team player
- Organized
- Great communication skills, both written and verbal
- Quick learner and hard worker
- Title Examination
- Closing expertise
- Document Review
- Skilled in microsoft programs and adobe
- Detail Oriented
- Regulatory Compliance
References
References upon request
Timeline
Server/Manager
Lei-Lo's Tiki Hut
09.2022 - 09.2023
Senior Mortgage Loan Closer
Home Xpress Mortgage Corp
10.2021 - 08.2022
Senior Home Loan Closer
LoanDepot
02.2021 - 07.2021
Home Loans Closer
Bank of America
04.2015 - 02.2021
Monitor Tech/ ER Secretary
Regional Medical Center Bayonet Point
06.2014 - 04.2015
Inventory Clerk
Vista BMW
02.2013 - 07.2013
Associate of Business Administration - Finance
American InterContinental University
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