Summary
Overview
Work History
Education
Skills
SUMMARY
Timeline
Generic

Jessica John

Hemet,CA

Summary


Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

21
21
years of professional experience

Work History

Home School Instructor

Self-employed
03.2020 - 06.2025

When covid started I stayed home to home school my 4 kids. Other parents in the neighborhood needed somewhere for there kids to go during the day and get help with there homeschooling. Before I knew it I was homeschooling 10 kids for a small fee. We would do fun science experiments, art projects and physical fitness. I would help each student with there online assignments and put together extracurricular activities. I also provided lunch and snacks and taught the kids how cook simple meals. I also taught the older students life skills like paying bills, money management, and organization. My last two students graduated in June, so am no longer home schooling.

Office Assistant

Adult Protective Services
09.2018 - 03.2020
  • Provided excellent customer service by greeting customers through our multi-line phone system, screening calls to identify customer issues/concerns, and routing calls appropriately.
  • Conducted team member orientations, new hire training and state mandated rules/regulation training to all new hires.
  • Prepared Adult protective Service (APS) files, logged APS Cases, and researched case information in the statewide database CMIPSII.

Work Experience Volunteer (WEX)

Department of Social Services
12.2017 - 04.2018
  • Provided Customer Support services through the communication of general information about our services to clients over the phone and walk in clients, managed the multi-line phone system, and supported clients to complete forms and applications.
  • Provided Office Management services by scheduling appointments, completed referrals, performed intake and re-certification interviews, scanned and imaged C-IV and perceptive content.
  • Provided Case Management functions through journal entries into case files and processed childcare payments.

Cashier/Manager

Soboba Casino
09.2010 - 01.2017
  • Provided excellent register management; processed cash, credit card, complimentary and guest card payments using a computerized register, balancing at the end of each shift.
  • Provided excellent customer service; provided information regarding the café and the casino, prepared customer-to-go food, served guests tables, assisted customers with questions and resolved customer complaints to their satisfaction.
  • Provided operations management; maintained a clean and orderly work area, stocked supplies and inventory, maintained compliance with all training and certifications.

Cashier/Manager

TMZ Enterprises, Soboba Casino
01.2004 - 09.2010
  • Managed team members: accepted applications, interviewed new hires, provided new hire training, created work schedules, ensured shift coverage, conducted disciplinary actions and documentation as needed.
  • Provided operations management: conducted inventory management, ordered supplies, maintained equipment, and maintained compliance with all training and certifications.
  • Provided excellent register management during large events; processed cash, credit card, complimentary and guest card payments using a computerized register, balancing at the end of each shift.
  • Provided excellent customer service; provided information, assisted customers with questions and resolved customer complaints to their satisfaction.

Education

Health and Medical studies

Red Rocks Community College
Lakewood, CO

Psychology, Health and Medical studies

Golden West College
Huntington Beach, CA

Certified Nursing Assistant - Nursing Assistant

Regional Occupational Program
Huntington Beach, CA
09-1995

Skills

  • 20 years customer service experience
  • 20 years register experience
  • Able to prioritize duties
  • Able to multitask to accomplish more with my time
  • Able to show up everyday on time ready to work

SUMMARY

  • Experienced within customer service and office operations within the social work, hospitality and entertainment industries. An effective communicator and team builder who delivers results. Exceptional skills in:
  • Customer Service
  • Operations/Office Management
  • Expert troubleshooting and problem solving
  • Cash Management
  • Relationship Building
  • Hospice Care and Client Management
  • Problem Solving
  • Case Management

Timeline

Home School Instructor

Self-employed
03.2020 - 06.2025

Office Assistant

Adult Protective Services
09.2018 - 03.2020

Work Experience Volunteer (WEX)

Department of Social Services
12.2017 - 04.2018

Cashier/Manager

Soboba Casino
09.2010 - 01.2017

Cashier/Manager

TMZ Enterprises, Soboba Casino
01.2004 - 09.2010

Psychology, Health and Medical studies

Golden West College

Health and Medical studies

Red Rocks Community College

Certified Nursing Assistant - Nursing Assistant

Regional Occupational Program
Jessica John