Summary
Work History
Education
Skills
Timeline
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Jessica Johnson

Charlotte,NC

Summary

I've always been a very hard worker and I job done on time

Work History

Supervisor

CARS Recon Inc.
Charlotte, North Carolina
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Revitalized Type area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.

Hostess/waitress

Waffle House
Charlotte, NC
  • Planned and executed Number-guest parties by organizing menus, spaces and special requests.
  • Documented reservations and communicated changes to guests using Software.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by Number%.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Software.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Housekeeper

Embassy Suites
Charlotte, NC
02.2021 - 06.2022
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.

Cashier

stars mart
Charlotte, NC
01.2019 - 08.2021

Education

Grier Hights
Grier Town
07.2020

Skills

  • Leadership
  • Issue resolution
  • Training and mentoring
  • Staff Management
  • Data collection and analysis

Timeline

Housekeeper

Embassy Suites
02.2021 - 06.2022

Cashier

stars mart
01.2019 - 08.2021

Grier Hights

Supervisor

CARS Recon Inc.

Hostess/waitress

Waffle House

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Jessica Johnson