Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Jessica Johnson

Lima ,OH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Store Manager

Sunglass Hut
Beavercreek, Ohio
11.2022 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Store Manager

Banter By Pagoda
Monroe , Ohio
08.2019 - 11.2022
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Rotated merchandise and displays to feature new products and promotions.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.

Leasing Consultant

The Connor Group
Miamisburg , Ohio
06.2021 - 10.2022
  • Distributed and followed up on tenant renewal notices.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.
  • Responded to requests and scheduled appointments for property showings.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Greeted clients, showed apartments, and prepared leases.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Verified tenant incomes and other information before accepting lease applications.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Registered clients on database to enable tracking history and maintain updated records.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Store Manager

Sally Beauty
Piqua, OH
11.2018 - 08.2019
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assisted with hiring, training and mentoring new staff members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Daycare Director

Kingdom Daycare
Lima , OH
02.2018 - 11.2018
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Communicated with owners, board members and support team concerning personnel matters.
  • Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
  • Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
  • Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
  • Conducted trainings and mentored staff, consistently improving performance.
  • Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
  • Attended approved training and continuing education courses to maintain certifications.
  • Monitored and observed child progress, interactions and behavior and reported findings to parents.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Engaged with parents and families to build positive relationships for children to thrive.

Lead Teacher

Rainbow Child Care
Beavercreek , Ohio
06.2016 - 02.2018
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Increased student involvement in program offerings through strategic redesign of program processes and methods.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Conferred with parents about student progress to boost family involvement and enhance student support.

Childcare Lead Teacher

Kingdom Daycare
Lima , OH
06.2016 - 02.2018
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Assessed student progress and provided feedback on educational development.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Incorporated music, art and literature into curriculum.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Monitored classroom to verify safe and secure environment.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Created safe and nurturing learning environment for preschoolers.
  • Developed and implemented behavior management plans.
  • Guided students to develop social, emotional and physical skills.
  • Developed innovative activities to engage young children in learning process.
  • Established positive relationships with students and families.

Education

Child Development Associates - Early Childhood Education

Apollo Career Center
Lima, OH
09.2015

Skills

  • Staff Management
  • Maximizing Profitability
  • Microsoft Excel
  • Inventory Management
  • Team Leadership
  • Merchandising Strategies
  • Merchandising Plan Development
  • Goals and Performance
  • Order Management
  • Employee Motivation
  • Customer Service
  • Time Management
  • Staff Training
  • Store Appearance
  • Leading Staff Meetings
  • Inventory Reporting
  • Shipment Processing
  • Customer Retention
  • Store Management
  • Recruiting and Hiring
  • Creative Strategies
  • Sales Professional
  • Positive and Friendly
  • Program Implementation
  • Database Management
  • Leadership Development
  • Mentoring

Timeline

Store Manager

Sunglass Hut
11.2022 - Current

Leasing Consultant

The Connor Group
06.2021 - 10.2022

Store Manager

Banter By Pagoda
08.2019 - 11.2022

Store Manager

Sally Beauty
11.2018 - 08.2019

Daycare Director

Kingdom Daycare
02.2018 - 11.2018

Lead Teacher

Rainbow Child Care
06.2016 - 02.2018

Childcare Lead Teacher

Kingdom Daycare
06.2016 - 02.2018

Child Development Associates - Early Childhood Education

Apollo Career Center

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Jessica Johnson