Jessica Johnson
Lebanon,USA
Summary
Personable and dedicated customer service representative who is a solid team player with an upbeat, positive attitude and proven skills with establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Skilled in promoting sales to increase revenue while addressing diverse issues. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Production Associate
Tennessee Cheesecake
09.2021 - Current
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Prepared materials for assembly work to keep workflows running smoothly.
Customer Service Representative
DXC Technology
12.2019 - 08.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sales Manager/Project Manager
Catalyst Solutions
08.2018 - 12.2019
- Updated project plans based on changing objectives, specifications and staff availability
- Made changes to the project scope and cost and implemented the most effective change management processes to keep the project up-to-date
- Brought in additional project personnel and resources to meet demands
- Oversaw labor and crew management, project milestone completion and quality of work performed
- Served as the single point of contact for project scheduling and changes
- Made 100-120 calls a day to new prospects for upcoming projects
- Received an award for top sales production in the construction field.
Customer Service Representative
DXC Technology
02.2014 - 08.2018
- Provided primary customer support to internal and external customers in fast-paced environment.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sales Representative
USA Services
09.2011 - 02.2014
- Sales call center to help farm equipment, boat & RV dealerships move out overstocked inventory into a monthly public retail auction
- Wrote daily contracts
- Performed closing calls with sales managers or general managers
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships
- Coordinated auctions and created marketing collateral to reach greater potential customers
- Utilized professional sales techniques to persuasively communicate with clients
- Built strong rapport with clients by understanding needs
Sales Representative
TVC
02.2011 - 09.2011
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
- Prepared and processed contracts and order forms for new and existing customers
- Provided customers with recommendations to promote brand effectiveness and product benefits
Caregiver
Self-Employed
03.2010 - 01.2011
- Provided basic care for elderly patient, including scheduling appointments and managing finances and legal matters
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
Office Manager
Gutter Guard
05.2006 - 02.2010
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Oversaw office financial management, including AP/AR and payroll administration
- Scheduled appointments and maintained master calendar
- Oversaw office inventory and timely reordering of supplies
Education
High School Diploma -
Lighthouse Christian Academy
Lafayette, TN2 2006
Skills
- Strategic sales knowledge
- Efficient multitasking
- Packaging and Labeling
- Computer Skills
- Equipment Operation
- Administrative Skills
- Recruiting and Sourcing
- Account Management
- Cold-calling
- Problem-solving skills
Timeline
Production Associate
Tennessee Cheesecake
09.2021 - Current
Customer Service Representative
DXC Technology
12.2019 - 08.2021
Sales Manager/Project Manager
Catalyst Solutions
08.2018 - 12.2019
Customer Service Representative
DXC Technology
02.2014 - 08.2018
Sales Representative
USA Services
09.2011 - 02.2014
Sales Representative
TVC
02.2011 - 09.2011
Caregiver
Self-Employed
03.2010 - 01.2011
Office Manager
Gutter Guard
05.2006 - 02.2010
High School Diploma -
Lighthouse Christian Academy
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