Jessica Johnson
Gallatin,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Resolution specialist III
Walmart.com
06.2023 - Current
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
Special Education Teaching Assistant
Sumner County Schools
01.2019 - 09.2019
- Interacted, observed and responded to children's needs, emergencies and conflicts while supervising classroom activities.
- Supported students with disabilities in mainstream classrooms, promoting inclusion and fostering a positive learning environment.
CSR and Data Entry
HCA Corporation
04.2016 - 04.2018
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Researched and determined scope and complexity of issues.
- Evaluated large datasets for quality and accuracy.
Retail/cashier
Homestyle bakery
10.2014 - 02.2016
- .
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Assisted customers by answering questions and fulfilling requests.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
Food nutrition services
Metropolitan Public schools
10.2013 - 09.2014
- Prepared and presented food, inventory, prepping, cleaning around cafeteria and also kitchen, worked with children ages 4 to 11
- Streamlined operations to increase efficiency, resulting in timely meal service and improved guest experience.
- Championed sustainability initiatives within the organization, incorporating eco-friendly practices across all aspects of foodservice operations.
Education
Pharmacy Tech -
Genesis Career College
Nashville, TN07.2015
Graduated with honors -
East Literature Magnet High School
Nashville, TN05.2011
Skills
Microsoft Word
Office Outlook
Excel
Firefox
De-Escalation Techniques
Conflict resolution skills
Computer Skills
Document Preparation
Professional ethics understanding
Conflict Mediation
Deductive Reasoning
Problem-Solving
Time Management
Timeline
Resolution specialist III
Walmart.com
06.2023 - Current
Special Education Teaching Assistant
Sumner County Schools
01.2019 - 09.2019
CSR and Data Entry
HCA Corporation
04.2016 - 04.2018
Retail/cashier
Homestyle bakery
10.2014 - 02.2016
Food nutrition services
Metropolitan Public schools
10.2013 - 09.2014
Pharmacy Tech -
Genesis Career College
Graduated with honors -
East Literature Magnet High School