Jessica Johnson
Fontana,California
Summary
Proactive and motivated individual with a committed approach to building and optimizing business operations. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Customer-focused leader with successful track record of driving sales, improving customer satisfaction, and creating efficient operations.
Overview
22
22
years of professional experience
Work History
Medical Transcriptionist
Dr. Chuang T. Hung MD
10.2022 - Current
- Accurately document medical dictation to record patient care records.
- Maintain high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhance the accuracy of medical records by transcribing detailed physician dictations.
Amazon FBA
Self-employed
04.2022 - 12.2023
- Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product sales.
- Tracked performance metrics and utilized analytical software tools to make data-driven decisions for continuous improvement in business operations.
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
Owner
Time To Party Rentals LLC
04.2013 - 12.2016
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Customer Service Representative/Clerk
Stater Brothers
11.2002 - 07.2015
- Built relationships with customers, resolving customer inquiries and complaints courteously and professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, operating cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift-manager to build product displays, solve challenges, and handle customer concerns.
Education
Associate of Science - Business Administration
Chaffey College
Rancho Cucamonga, CA12.2024
Associate of Arts - Psychology
Chaffey College
Rancho Cucamonga, CA12.2024
Associate of Arts - Math And Science
Chaffey College
Rancho Cucamonga, CA12.2022
Associate of Arts - Social And Behavioral Sciences
Chaffey College
Rancho Cucamonga, CA12.2022
Associate of Science - Public Health
Chaffey College
Rancho Cucamonga, CA12.2022
Associate of Arts - Arts And Humanities
Chaffey College
Rancho Cucamonga, CA12.2022
Skills
- Strategic Thinking
- Analytical Skills
- Accuracy and Attention to Detail
- Verbal and written communication
- Proficient in Microsoft Office Suite
- Strong Work Ethic
- Teamwork and Collaboration
- Client Relations and Customer Service
- Goal Setter with Growth Mindset
- Data Analysis
Timeline
Medical Transcriptionist
Dr. Chuang T. Hung MD
10.2022 - Current
Amazon FBA
Self-employed
04.2022 - 12.2023
Owner
Time To Party Rentals LLC
04.2013 - 12.2016
Customer Service Representative/Clerk
Stater Brothers
11.2002 - 07.2015
Associate of Science - Business Administration
Chaffey College
Associate of Arts - Psychology
Chaffey College
Associate of Arts - Math And Science
Chaffey College
Associate of Arts - Social And Behavioral Sciences
Chaffey College
Associate of Science - Public Health
Chaffey College
Associate of Arts - Arts And Humanities
Chaffey College
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