Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jessica Johnson

Apple Valley,CA

Summary

A seasoned cashier and sales associate, I bring a proven track record of enhancing customer satisfaction and loyalty, notably at Target. My expertise in cash handling and management, combined with exceptional communication skills, has consistently improved store operations and team performance. I excel in fast-paced environments, demonstrating unparalleled professionalism and courtesy.

Overview

21
21
years of professional experience

Work History

Cashier

Dollar Tree
04.2016 - 10.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Cashier

Walmart
05.2013 - 09.2015
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Cashier

Target
08.2005 - 08.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Performed cash, card and check transactions to complete customer purchases.

Pavilions

Home Shopper
05.2002 - 10.2002
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Shopping for people online

Sales Associate

JCPenney
08.1999 - 09.2001

Customer Service Lite Cleaning Cash Handling

Education

High School Diploma -

Crenshaw Arts-Technology Charter High School
Los Angeles, CA
06.1998

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Money Handling
  • Time management skills
  • Cash handling and management
  • Customer Relations
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • Cash register systems
  • Product restocking
  • Refunds and exchanges
  • Issue Resolution
  • Merchandise Restocking
  • Cash Drawer Balancing
  • POS system operations
  • ID Verification
  • Retail Merchandising
  • Point of sale operation
  • Active Listening
  • Team Collaboration
  • Creative Thinking
  • Basic Mathematics
  • Cash Register Operations
  • Team Leadership
  • Return and Exchange Processing
  • Credits and Refunds

Accomplishments

  • Achieved number90% of sales quote.
  • Achieved Result through effectively helping with Task.
  • Supervised team of 5 staff members.
  • Resolved product issue through consumer testing.

Languages

English
Full Professional

Timeline

Cashier

Dollar Tree
04.2016 - 10.2020

Cashier

Walmart
05.2013 - 09.2015

Cashier

Target
08.2005 - 08.2010

Pavilions

Home Shopper
05.2002 - 10.2002

Sales Associate

JCPenney
08.1999 - 09.2001

High School Diploma -

Crenshaw Arts-Technology Charter High School
Jessica Johnson