Jessica Johnson

• Contributed to improved patient outcomes by ensuring the confidentiality and security of sensitive medical data.
• Minimized risk exposure for the organization by conducting regular audits of stored records and addressing any discrepancies found.
• Facilitated communication between healthcare providers by organizing and distributing relevant patient documents upon request.
• making multiple outbound calls a day

• Managed incoming calls from patients and other healthcare facilities to provide answers to their inquiries.
• providing patient's insurance eligibility.
• Collecting medical payments.
• deescalating situations while resolving the complaint.
• Maintained client confidentiality according to HIPAA regulations at all times.
• Verified patient demographic information in order to ensure accuracy of data entry.
• Generated monthly performance metrics reports based on customer feedback survey results.
• Provided technical assistance to customers through phone, email and chat support. (password reset, navigating the website)
• Call documentation.

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• Signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Effective liaison between customers and internal departments.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Answered constant flow of customer calls with minimal wait times.
• Helped customers make payments on their account.
• Offer customer advice and assistance, while paying attention to special needs and wants.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Kept accounts in balance and ran daily reports to verify totals.

• Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
• Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
• Completed daily reports, meal count sheets and attendance logs.